Account Manager FR - End of Studies Internship

Join Cafeyn: Where Innovation Meets Inspiration
Cafeyn is more than a platform— it is transforming the way people access and experience content. Since 2006, we’ve grown in a fast-evolving market, adapting to become a leading digital reading service with over 2 million users worldwide. Cafeyn gives readers unlimited, personalized access to thousands of newspapers and magazines, curated to fit their tastes and delivered seamlessly across devices.

Our mission?
To empower individuals with access to trusted, high-quality content that fosters personal growth and discovery. Whether it's through the comprehensive collection of news and features on Cafeyn, the digital publishing solutions of Milibris, the fun and educative content for children on Kidjo, or the collections for manga lovers by Mangas.io, Cafeyn stands at the forefront of digital content experiences.

Your team & responsibilities

You will join the Sales - B2B team. By integrating this team, you will partner with our Account Manager FR, Hanna, on nurturing our CSE - Corporate customer's portfolio.

Your missions

• Manage the day-to-day follow-up of a portfolio of clients

• Support contract renewals and contribute to client retention

• Identify upsell and cross-sell opportunities

• Prepare for and attend client meetings

• Build action plans to improve customer satisfaction

• Keep the CRM (Salesforce) up to date

• Work collaboratively with internal teams (e.g., Sales, Product, Support...)

• Contribute to improving team processes and documentation

Who are we looking for?

You are at the right place if you have

• Sense of customer orientation, with a genuine focus on delivering a great client experience

• Excellent communication skills, both written and verbal

• Highly organized, with an appetence for CRM proficiency and attention to detail

• Demonstrated ownership

• Growth mindset with strong learning agility and adaptability

• Commercial mindset

• Strong problem-solving skills and a focus on customer retention

• Excellent collaboration and stakeholder management skills, with the ability to work cross-functionally

Hiring process

1. Screening call with our Account Manager, Hanna

2. Hiring manager Interview

3. Case study

4. Last Interview with our Head of B2B, Agathe

Perks & benefits of working at Cafeyn

• Classic package 🎓

We provide a Swile card for your meal vouchers, and a mobility package to reimburse your transport subscription.

• Sports 🏃

We have a partnership with Wellpass that gives you access to fitness classes and wellness activities for both exercise and relaxation as you want.

• Mental Health 🧠

You have an access to our mental health platform teale, where you can book appointments with your psychologist or monitor your mental health.

• Hybrid policy 🏠

We allow you to work remotely two days per week.

• Cafeyn’s access 🗞️

We provide you with a VIP code for Cafeyn, giving you unlimited access to all content on our platform.

• Team life 🪅

We organize four office meet-ups per year. These occasions allow us to gather with our international offices, celebrate company updates, and spend quality time together.