Accounts Receivable Specialist
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About this role
ABOUT ROLAND FOODS
Roland Foods, LLC, based in New York City, is an importer and distributor of high-quality specialty food products from more than 40 countries. Founded in Paris in 1934 and established in the U.S. in 1939, the Company provides customers with exceptional specialty foods, primarily offered under the Roland brand. The company sells its quality foods across the foodservice, retail, and industrial channels as well as internationally. Foodservice is the heart of the business, with the Roland® brand being one of the esteemed back-of-house brands in the industry. Roland Foods’ is the original purveyor of the world’s finest flavors and its assortment is unrivalled, with products spanning global cuisine segments: from French Dijon mustard, to Israeli couscous, to Thai fish sauce, to Mexican salsa macha, Roland Foods procures ingredients from the places that make them best. And for this the Roland® brand is synonymous with quality, authenticity and creativity for the consumer and chef alike.
ABOUT THE ROLE
Roland is currently seeking an Accounts Receivable Specialist who can develop strong working relationships with customers to provide best in class customer service. This role will assist in credit and collections, cash posting, and deductions activities to ensure monies owed to the firm are received and posted in a timely manner. The ideal candidate will have the ability work independently and productively in a fast-paced environment while maintaining attention to detail.
As a response to the pandemic, Roland Foods office employees have transitioned to a hybrid working schedule, requiring employees to report in-person Tuesday through Thursday, with the option to telework on Monday and Friday each week. Due to the collaborative, cross-functional nature of the organization, employees at the NY and NJ offices are required to work in-person for the abovementioned days, outside of any People & Culture-approved disability accommodation request.
RESPONSIBILITIES
- Assist in managing day-to-day collections and cash posting operations for assigned customers
- Apply customer cash receipts daily via lockbox, ACH, Wire Transfer, and Credit Card transactions accurately, timely and with a sense of urgency
- Responsible for timely and accurate reconciliation and analysis of customer deductions; Initiate disputes for invalid deductions
- Correspond directly with customers regarding past-due accounts and invoices, as well as insufficient or inaccurate remittance information to recover backups and resolve discrepancies
- Research and reduce unidentified and unapplied cash
- Identify, report, and present trends in a customer’s deductions
- Issue credit memos for authorized and valid deductions
- Process check requests and adjustments
- Actively engage Sales, customer service and Warehouse personnel to research deductions and prevent issues
- Respond to customer inquires
- Develop and implement processes for effective customer issue escalation and resolution
- Prepare reports and analysis on the status of credit and collection matters; provide regular updates to management on these matters.
- Other duties assigned by Management
QUALIFCATIONS AND SKILLS
Required
- 1-3 years of relevant experience
- Proficiency in Office Suite (PowerPoint, Outlook, Word, etc.)
- Strong attention to details and problem-solving skills
- Capable of self-prioritizing workload and ability to handle high volume of tasks
- Ability to provide high level of customer service in a fast-paced environment
Preferred
- BA/BS in Accounting, Finance or related discipline preferred
- Experience with Microsoft Dynamic 365 or similar ERP
- Intermediate to Advanced Excel skill
- Ability to work independently and contribute to broader team objectives
- Excellent written and verbal communications skills
SALARY RANGE
Roland Foods hires exceptional people to perform a wide variety of important functions that contribute to the success of the Company. One of the ways Roland Foods does that is through a competitive compensation package. The base salary for this role will be $55,000 - $70,000.
Based on your qualifications, previous experience, and transferrable skills, the Company will determine at its sole discretion the salary offered.
Founded by immigrants, Roland Foods knows that diversity is the spice of life. We believe in the power of food to open minds, spark adventure, and bring diverse people together. All are welcome at our table! We know the transformative value of food in individual lives and communities. Because of this, we insist on obtaining the highest-quality ingredients and talent!
Roland Foods is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Roland Foods considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Roland Foods is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at peopleandculture@rolandfood.com.
Please read Roland Foods, LLC’s California Job Applicant Privacy Policy here.
Authenticity in the Hiring Process: Use of AI and Assistive Technology
At Roland Foods, people review every application, resume, and assessment. We value authentic, accurate representations of each candidate's experience and qualifications.
Candidates may use AI tools for support purposes (such as grammar, formatting, or accessibility needs), but application materials, assessment responses, and interview discussions should reflect the candidate's own work, knowledge, and abilities. Excessive reliance on AI or the use of AI to misrepresent qualifications or complete assessments on a candidate's behalf may result in removal from consideration.
If you require AI or other assistive technology as a reasonable accommodation, please contact our Talent Acquisition team at Talent@rolandfoods.com. We are committed to providing an accessible and equitable hiring experience for all candidates.
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