Admin & Customer Support Executive
Bengaluru, IndiaFull-timeMid · 2-5 years
About this role
ob Summary
We are looking for a proactive and customer-focused Administration & Telecalling Executive to support the sales team through outbound calling, lead follow-ups, customer coordination, and basic administrative activities. The role is primarily focused on telecalling (approximately 80%) with limited administrative responsibilities (approximately 20%).
Key Responsibilities
Telecalling (Primary Responsibility – 80%)
- Make outbound calls to prospective customers from the provided database.
- Generate and qualify leads for the sales team.
- Explain company services and schedule meetings/site visits for Sales Executives.
- Follow up with potential customers and maintain regular communication.
- Handle customer inquiries professionally over phone, email, and WhatsApp.
- Maintain daily call records and update lead status in CRM/Excel.
- Coordinate with the Sales team regarding appointments and customer requirements.
- Achieve daily and monthly calling and lead generation targets.
Administration (Secondary Responsibility – 20%)
- Maintain customer records, databases, and documentation.
- Prepare daily, weekly, and monthly call reports.
- Coordinate with internal departments for customer-related requirements.
- Assist in preparing quotations, presentations, and other sales documents.
- Perform general administrative tasks assigned by the reporting manager.
Required Skills
- Excellent verbal communication skills in English, Kannada, and Hindi (additional languages are an advantage).
- Good interpersonal and convincing skills.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Ability to maintain accurate records and reports.
- Strong follow-up and customer relationship management skills.
- Positive attitude with a target-oriented approach.