Admin & Customer Support Executive

ob Summary

Key Responsibilities

Telecalling (Primary Responsibility – 80%)

• Make outbound calls to prospective customers from the provided database.
• Generate and qualify leads for the sales team.
• Explain company services and schedule meetings/site visits for Sales Executives.
• Follow up with potential customers and maintain regular communication.
• Handle customer inquiries professionally over phone, email, and WhatsApp.
• Maintain daily call records and update lead status in CRM/Excel.
• Coordinate with the Sales team regarding appointments and customer requirements.
• Achieve daily and monthly calling and lead generation targets.

Administration (Secondary Responsibility – 20%)

• Maintain customer records, databases, and documentation.
• Prepare daily, weekly, and monthly call reports.
• Coordinate with internal departments for customer-related requirements.
• Assist in preparing quotations, presentations, and other sales documents.
• Perform general administrative tasks assigned by the reporting manager.

Required Skills

• Excellent verbal communication skills in English, Kannada, and Hindi (additional languages are an advantage).
• Good interpersonal and convincing skills.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Ability to maintain accurate records and reports.
• Strong follow-up and customer relationship management skills.
• Positive attitude with a target-oriented approach.