Admin Support Officer
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What you'll do
- Providing day-to-day administrative support for the business wise team
- Managing customer enquiries via phone, email and internal systems
- Maintaining accurate records and supporting account administration
- Investigating and resolving customer queries and invoices
- Assisting with account reconciliations and processing documentation
- Promoting RAC products and services to support customer needs
What they're looking for
- Experience in a sales or customer service environment promoting products
- Strong attention to detail with excellent organisational skills
- Confident communicator with a customer-focused approach
- Ability to manage multiple tasks and meet deadlines
- Team player who enjoys working in a team environment
Nice to have
- Previous administration or call centre experience
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Join RAC WA’s roadside services team in a permanent part-time (30 hours a week) role where your customer service skills and attention to detail will make a real impact.
We’re looking for a reliable and friendly Admin Support Officer to provide high-quality customer service and administrative support to assist with customer and account enquiries. This is a great opportunity for someone who enjoys working in a collaborative team and takes pride in delivering accurate and timely work.
What you’ll be doing:
Providing day-to-day administrative support for the business wise team
Managing customer enquiries via phone, email and internal systems
Maintaining accurate records and supporting account administration
Investigating and resolving customer queries and invoices
Assisting with account reconciliations and processing documentation
Promoting RAC products and services to support customer needs
About you:
Experience in a sales or customer service environment promoting products
Previous administration or call centre experience (Desirable)
Strong attention to detail with excellent organisational skills
Confident communicator with a customer-focused approach
Ability to manage multiple tasks and meet deadlines
Team player who enjoys working in a team environment
At RAC, we're committed to Becoming the Driving Force for our members and community. You'll be part of a values-led organisation where you can contribute to meaningful change, support high-performing supplier partnerships, and help deliver exceptional member outcomes.
Supporting Diversity & Inclusion
RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.
Company
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