Administration & Customer Service Manager

Woods & Co are proud to partner with an independent private vault facility in Brisbane CBD to find a Business & Customer Support Manager to join their team. Our client is Brisbane's independent private vault, purpose-built beneath the CBD to provide secure storage for bullion, investment assets and personal valuables.

We're seeking someone to support their clients day to day in this varied role, combining customer contact, administration and general office support, ideal for someone accurate, reliable and genuinely happy to be part of a close-knit team.

• $80,000 - $90,000 + Super
• Brisbane CBD location, minutes from Central Station
• Genuinely unique business, Long-standing credibility
• Supportive team environment where everyone helps each other out
• Full training provided on ERP systems and compliance requirements

What you'll do?

• Managing and maintaining customer information within the ERP system across a large existing customer base
• Xero administration including invoicing, billing and reconciliations
• Answering incoming calls and assisting customers with general enquiries
• General administration and day-to-day operational support for the wider team
• Following internal compliance procedures and maintaining accurate customer records and documentation, supporting the business's SMSF-compliant, audit-ready standards
• Ensuring information is entered accurately and tasks are followed through to completion

What you need?

• 3+ years experience in similar Customer Service of Administration Management role, ideally within a client facing position
• Experience with Xero and customer databases
• Confident phone manner, comfortable managing inbound volume of customer contact
• Accurate, detail-oriented and reliable in following tasks through to completion
• Professional and trustworthy, suited to working in a strictly by-appointment, security-focused environment

*Please note only shortlisted candidates will be contacted

If you're as excited about this opportunity as we are and would like to learn more about the position, please call Phoebe on 0483 988 071 or email pditchburn@woodsco.com.au

Woods & Co Recruitment is committed to building a diverse and inclusive workforce that values all backgrounds and experiences. We encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, members of the LGBTQI community, people of all genders and people with disability.

Woods & Co specialises in recruitment for Customer Service & Administration roles. If this position doesn’t suit you and you are looking for a new opportunity, we’d still love to hear from you info@woodsco.com.au Or, if you know of someone looking for a new job, refer them to us and we'll give you a $250* gift voucher, if we find them a new permanent position!

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