Admission Counsellor
Pune, IndiaFull-timeMid · 4-7 years
About this role
Key Responsibilities :
Overall responsibility for closing sales opportunities across our programs - K@H & L@H.
· Customer
o Effectively manage leads, qualify prospects, and manage sales cycle through CRM & lead generation platform.
o Creating and maintaining a database of current and potential customers through CRM
o Collect customer feedback and share with Operations, marketing and program teams for improving our service offerings, marketing campaigns etc.
· Service Offerings
o Be fully aware about KLAYs’ program information and any updates / changes in our offerings.
o Staying informed about competing products and services, & provide comparative information & differentiating factors / benefits of KLAY programs.
· Collaboration
o Work closely with Operations team, HR team (updating on new teacher requirements etc) to ensure timely closure of potential admissions
o With Finance team – payment gateway, collections etc.
o Others – contract related paperwork, update in CRM etc.
· Sales
o Initial contact with all prospects, making outbound calls to potential customers, and following up on leads.
o Understanding customers' needs and identifying sales opportunities.
o Answering potential customers' questions and sending additional information per email.
o Upsell our service offerings eg. Upgrade to social bubble
o Closing sales, ensuring collections of new customers and achieving monthly sales targets.
o Revenue reporting
Qualifications and Skills
Academic : Bachelor’s degree or equivalent education is required
Experience : 4 to 7 years of experience in inside sales with education industry, healthcare management, financial services, telecom, retail industry.
Required Skills and Attributes :
· Excellent Communication Skills both written & verbal (English / Hindi spoken only)
· Service & Solution mind set.
· Self-driven, CAN-DO attitude with a strong customer focus and sales target focus.
· Pleasing personality & team player; Ability to work with cross functional teams. Good interpersonal skills.
· High on Value & work Ethics
· Respect "Diversity in workplace".
· Good planning, prioritizing, time management skills, negotiation skills & commercial acumen.
· Experience on having worked with a CRM like Salesforce & Lead Square would be an advantage.