Admission Counsellor

Overall responsibility for closing sales opportunities across our programs - K@H & L@H.

·        Customer

o  Effectively manage leads, qualify prospects, and manage sales cycle through CRM & lead generation platform.

o  Creating and maintaining a database of current and potential customers through CRM

o  Collect customer feedback and share with Operations, marketing and program teams for improving our service offerings, marketing campaigns etc.

·        Service Offerings

o  Be fully aware about KLAYs’ program information and any updates / changes in our offerings.

o  Staying informed about competing products and services, & provide comparative information & differentiating factors / benefits of KLAY programs.

·        Collaboration

o  Work closely with Operations team, HR team (updating on new teacher requirements etc) to ensure timely closure of potential admissions

o  With Finance team – payment gateway, collections etc.

o  Others – contract related paperwork, update in CRM etc.

·        Sales

o  Initial contact with all prospects, making outbound calls to potential customers, and following up on leads.

o  Understanding customers' needs and identifying sales opportunities.

o  Answering potential customers' questions and sending additional information per email.

o  Upsell our service offerings eg. Upgrade to social bubble

o  Closing sales, ensuring collections of new customers and achieving monthly sales targets.

o  Revenue reporting

 

Academic : Bachelor’s degree or equivalent education is required

Experience : 4 to 7 years of experience in inside sales with education industry, healthcare management, financial services, telecom, retail industry. 

 

·        Excellent Communication Skills both written & verbal (English / Hindi spoken only)

·        Service & Solution mind set.

·        Self-driven, CAN-DO attitude with a strong customer focus and sales target focus.

·        Pleasing personality & team player; Ability to work with cross functional teams. Good interpersonal skills.

·        High on Value & work Ethics 

·        Respect "Diversity in workplace".

·        Good planning, prioritizing, time management skills, negotiation skills & commercial acumen.

·        Experience on having worked with a CRM like Salesforce & Lead Square would be an advantage.