Admissions Coordinator
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About this role
About Altior Healthcare
Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas.
Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives.
As part of the Altior network, you’ll find the stability of an established organization with the heart of a close-knit treatment community where every role matters.
Job Summary
The Admissions Coordinator plays a key role in the recruitment and admission of clients into our adolescent residential mental health treatment program. This position is responsible for engaging with prospective families and referral sources, managing inquiry follow-ups, and supporting the admissions process from initial contact through intake. The ideal candidate embodies Altior Healthcare’s commitment to client-centered care, ethical practice, innovation, and operational excellence.
Responsibilities
- Support the Admissions Director in all aspects of client recruitment, referral development, and admissions operations.
- Conduct timely, compassionate outreach to prospective clients, families, and referral sources, including 24-hour call coverage and follow-up as needed.
- Manage inbound inquiries and ensure consistent follow-up throughout the admissions process.
- Assist with admissions-related activities such as facility tours, marketing initiatives, and referral outreach.
- Maintain accurate, complete, and up-to-date client records and documentation in compliance with company policies and regulatory standards.
- Collaborate with internal teams—including clinical, medical, and residential staff—to ensure smooth and supportive admissions transitions.
- Ensure all communication reflects dignity, respect, transparency, and sensitivity for clients and families navigating the admissions process.
- Participate in training, team meetings, and quality improvement initiatives as assigned by the Admissions Director.
Qualifications
- A combination of relevant education and professional experience will be considered.
- Minimum of 2 years of experience in admissions, recruitment, sales, or a related field.
- Strong verbal and written communication skills with the ability to build trust and rapport.
- Highly organized with the ability to manage multiple priorities in a fast-paced environment.
- Compassionate, ethical, and client-centered approach to admissions and outreach.
- Experience working with youth and families in behavioral health, residential treatment, or substance use recovery settings.
- Knowledge of mental and behavioral health systems of care.
- Familiarity with CRM platforms or admissions tracking systems.
Benefits
- Comprehensive benefits package: medical, dental, and vision.
- 401k with 4% match.
- Paid Time Off Programs including vacation, holidays, and illness.
For Direct Care roles:
- Chef made meals onsite.
- Professional trainings provided for development; continuing education assistance for clinicians.
- Supportive clinical supervision and professional development.
Altior Healthcare is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.
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