Ag Lending Analyst (Bilingual)

Are you a finance-savvy professional with a passion for agriculture and a drive to make a difference?  

In our fast‑paced Customer Service Centre, you’ll help customers and partners across Canada with smart lending solutions and personalized advice – all while supporting the growth of Canadian agriculture. Every conversation is a chance to collaborate with a great team and make a real impact. 

You’ll guide customers through lending solutions that impact their operations and futures, and build foundations in credit, risk and customer experience – skills that open doors to future opportunities at FCC. 

If you love helping people, stay cool under pressure and bring a solutions‑first mindset to every interaction, this role could be a great fit. 

What you’ll do 

• Assess loan applications by completing financial and credit analysis, preparing documentation and making lending decisions within delegated authorities 

• Help customers and partners (by phone or email) understand their options, solve issues and access the right financial solutions 

• Support Alliance partners by adjudicating credit applications and troubleshooting lending‑related concerns 

• Execute outbound activities, including arrears collection and proactive follow‑ups 

• Document all interactions accurately in��FCC systems 

• Contribute to team projects and continuous improvement initiatives across the Customer Service Centre 

What you’ll bring to the team 

Required qualifications: 

• A diploma or degree in agriculture, business, finance, economics or commerce 

• At least one year of relevant experience, ideally in a financial institution or lending environment (or an equivalent combination of education and experience) 

• Strong financial acumen and the ability to analyze credit risk 

• Exceptional customer service skills, especially in phone‑based interactions 

• Ability to multitask, prioritize and stay focused in a fast‑moving environment 

• Proficiency with computer systems, financial tools and learning new technologies 

 Preferred qualifications:   

• Experience in agricultural lending or farm financial analysis 

• Familiarity with lending legislation, loan security or mortgage processes 

• Knowledge of FCC products, Alliance programs or credit adjudication 

• Previous work in a call centre or high‑volume customer environment 

• Strong comfort navigating difficult conversations (collections, declines) 

Not sure you meet every requirement? We encourage you to apply anyway. 

#FCCEN