Agente Senior de Soporte Técnico
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What you'll do
- Answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products.
- Provide technical support through remote diagnostics in critical situations.
- Analyze product issues, identify the cause, recommend a solution, and document the problem.
- Work collaboratively with a team of trained consultants to develop and deliver solutions that enable global customers to maximize their return on IT investment while improving efficiency and reducing costs.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Senior Technical Support Agent
At Dell Technologies, first-class service doesn’t end when a customer purchases our innovative products. Our technical support team is there for anyone who needs help. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. In critical situations, we use our systems to provide technical support through remote diagnostics. If a customer’s product has an issue, we analyze it, identify the cause, recommend a solution, and document the problem.
Join our Technical Support team in Panama as a Senior Technical Support Agent, and get ready to do the best work of your career.
What You’ll Accomplish:
As a Senior Technical Support Agent, you’ll work collaboratively with a team of trained consultants to develop and deliver solutions that enable global customers to maximize their return on IT investment while improving efficiency and reducing costs.
Company
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