Zypp·23 days ago
23 days ago
AGM-2W Operations
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What you'll do
- Operations Leadership: Own end-to-end last-mile delivery operations, including hub management, dispatch planning, and inventory flow.
- Team Management: Hire, train, and manage large teams of Delivery Associates, Team Leads, and supervisors (100+ members).
- Performance Tracking: Monitor key metrics: On-Time Delivery (OTD), TAT, Cost Per Delivery, RTO (Return to Origin), and Rider Productivity.
- Network Optimization: Scale city infrastructure, manage 3PL partnerships (e.g., Delhivery, Shadowfax), and improve routing efficiency.
- Customer Experience: Ensure high customer satisfaction (NPS) by reducing delivery failures and managing escalations.
What they're looking for
- Experience: 4–8 years in last-mile operations, E-commerce, or logistics, with experience scaling operations.
- Leadership: Proven ability to lead large, diverse, and fast-paced operational teams.
- Analytical Skills: Strong data-driven decision-making, proficiency in operational metrics, and experience with MIS/logistics tech.
- Education: Bachelor’s degree in Engineering, Business, or related field.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Operations Leadership: Own end-to-end last-mile delivery operations, including hub management, dispatch planning, and inventory flow.
Team Management: Hire, train, and manage large teams of Delivery Associates, Team Leads, and supervisors (100+ members).
Performance Tracking: Monitor key metrics: On-Time Delivery (OTD), TAT, Cost Per Delivery, RTO (Return to Origin), and Rider Productivity.
Network Optimization: Scale city infrastructure, manage 3PL partnerships (e.g., Delhivery, Shadowfax), and improve routing efficiency.
Customer Experience: Ensure high customer satisfaction (NPS) by reducing delivery failures and managing escalations.Experience: 4–8 years in last-mile operations, E-commerce, or logistics, with experience scaling operations.
Leadership: Proven ability to lead large, diverse, and fast-paced operational teams.
Analytical Skills: Strong data-driven decision-making, proficiency in operational metrics, and experience with MIS/logistics tech.
Education: Bachelor’s degree in Engineering, Business, or related field.
Company
Zypp
Bengaluru, India
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