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Jobs / Marketing Manager in Germany
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Sonova·8 hours ago
8 hours agoBe an early applicant

AI Consumer Experience Manager

city, GermanyFull-timeMid · 5-10 years

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About this role

We are expanding our team: As an AI Consumer Experience Manager, you will design and optimise AI-powered service journeys for Sennheiser consumers, focusing on automation and self-service adoption. Ideal candidates have experience in AI-enabled customer service and a strong understanding of consumer journeys.

Skills

  • ai-powered customer service
  • zendesk
  • automation platforms
  • knowledge systems
  • consumer journey mapping
  • data protection compliance
  • intelligent self-service
  • salesforce
  • omnichannel service ecosystems
  • performance analysis
  • kpis
  • consumer interaction analysis
  • process automation
  • knowledge coverage optimization
  • stakeholder management
  • english communication
H1B sponsor likely
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