Cartrawler·3 days ago
3 days ago
AI Engineer (Salesforce & Contact Centre Operations)
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What you'll do
- Build and evolve our Salesforce Service Cloud platform, Agentforce capability, AI-powered customer experiences and the integrations that connect them to the wider business
- Work across the technology stack that powers our customer contact operation, from intelligent automation and agent assist to digital channels and the underlying platform
- Combine hands-on Salesforce engineering with a practical approach to AI, integration and automation
- Design solutions that are secure, scalable and measurable
- Help make thoughtful decisions about where to use Salesforce native capabilities, deterministic automation or AI
- Collaborate closely with Customer Contact, Product & Technology and wider business teams
- Shape an evolving platform and help turn emerging Salesforce and AI capabilities into meaningful improvements for customers and the people who support them
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Tech that takes you places
We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together.
CarTrawler’s Product & Technology team brings innovation to every journey. Together, our engineers, product managers, designers and analysts use creativity, data and AI innovation to solve challenges that make travel easier for everyone. From building seamless digital experiences to powering smarter automation behind the scenes, we’re shaping a future where technology and people work hand in hand.
Your journey starts here!
This role shapes how CarTrawler serves customers through technology. You’ll help build and evolve our Salesforce Service Cloud platform, Agentforce capability, AI-powered customer experiences and the integrations that connect them to the wider business. From intelligent automation and agent assist to digital channels and the underlying platform, you’ll work across the technology stack that powers our customer contact operation.
You’ll combine hands-on Salesforce engineering with a practical approach to AI, integration and automation. You’ll design solutions that are secure, scalable and measurable, while helping us make thoughtful decisions about where to use Salesforce native capabilities, deterministic automation or AI.
Working within our Customer Contact Technology team, you’ll collaborate closely with Customer Contact, Product & Technology and wider business teams. You’ll have the opportunity to shape an evolving platform and help turn emerging Salesforce and AI capabilities into meaningful improvements for customers and the people who support them.
We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together.
CarTrawler’s Product & Technology team brings innovation to every journey. Together, our engineers, product managers, designers and analysts use creativity, data and AI innovation to solve challenges that make travel easier for everyone. From building seamless digital experiences to powering smarter automation behind the scenes, we’re shaping a future where technology and people work hand in hand.
Your journey starts here!
This role shapes how CarTrawler serves customers through technology. You’ll help build and evolve our Salesforce Service Cloud platform, Agentforce capability, AI-powered customer experiences and the integrations that connect them to the wider business. From intelligent automation and agent assist to digital channels and the underlying platform, you’ll work across the technology stack that powers our customer contact operation.
You’ll combine hands-on Salesforce engineering with a practical approach to AI, integration and automation. You’ll design solutions that are secure, scalable and measurable, while helping us make thoughtful decisions about where to use Salesforce native capabilities, deterministic automation or AI.
Working within our Customer Contact Technology team, you’ll collaborate closely with Customer Contact, Product & Technology and wider business teams. You’ll have the opportunity to shape an evolving platform and help turn emerging Salesforce and AI capabilities into meaningful improvements for customers and the people who support them.
Company
Cartrawler
Dublin, Ireland
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