AIML Data Engineer
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What you'll do
- Own the data pipelines, feature engineering, and telemetry infrastructure that underpin the AIML portfolio
- Serve as a hands-on analytics partner to conduct root cause analysis and targeted investigations
- Perform data-driven deep dives to translate pipeline outputs into actionable insights for program managers and leadership
- Build data infrastructure that powers AI-driven customer experience measurement
What they're looking for
- Experience building data infrastructure for AI-driven applications
- Proficiency in developing and maintaining data pipelines
- Experience with feature engineering
- Experience with telemetry infrastructure
- Ability to conduct root cause analysis and targeted investigations
- Experience translating data outputs into actionable insights
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Are you passionate about building the data infrastructure that powers AI-driven customer experience measurement — and using that data to uncover the "why" behind the numbers? The AppleCare Customer Insights (ACCI) team is redefining how Apple measures and improves generative support experiences. Our AIML initiatives use large language models to evaluate support conversations across multiple quality dimensions, providing real-time signal to leadership on how our AI-powered support is performing. We are seeking an AIML Data Engineer to own the data pipelines, feature engineering, and telemetry infrastructure that underpin our AIML portfolio — while also serving as a hands-on analytics partner who conducts root cause analysis, targeted investigations, and data-driven deep dives that translate pipeline outputs into actionable insights for program managers and leadership.
Company
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