Air Cargo Examination Officer (Team Leader)
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What you'll do
- Lead and support a team of Air Cargo Examination Officers.
- Ensure compliance with aviation security regulations, client requirements, and ISS policies.
- Manage daily operations, rostering, and workforce planning.
- Conduct shift briefings, toolbox talks, and performance discussions.
- Support recruitment, onboarding, training, and employee development.
- Foster a positive, engaged, and high-performing team culture.
- Build strong relationships with clients, employees, and stakeholders.
- Drive safety, service excellence, and continuous improvement initiatives.
- Assist with incident investigations, reporting, and employee relations matters.
- Champion ISS values and leadership principles in all aspects of the role.
What they're looking for
- Proven experience leading and developing teams.
- Strong communication, interpersonal, and stakeholder management skills.
- High level of integrity and ability to handle confidential information.
- Strong organisational, administrative, and record-keeping skills.
- Ability to make sound decisions and solve problems in a fast-paced environment.
- Customer-focused with a commitment to delivering exceptional service.
- Proficient in Microsoft Office Suite and other workplace systems.
- Certificate II in Transport Security Protection (or equivalent).
- Ability to work independently and collaboratively within a team.
- Flexible, adaptable, and able to manage competing priorities effectively.
Nice to have
- Experience in aviation security, transport security, or a similar operational environment.
- Experience supporting recruitment, onboarding, training, and employee development.
- Strong attention to detail and a continuous improvement mindset.
- Demonstrated ability to influence, coach, and support employees to achieve positive outcomes.
- Previous leadership or supervisory experience within aviation, security, logistics, cargo, or a related operational environment.
- Strong understanding of aviation security regulations and compliance requirements.
- Excellent communication and stakeholder management skills.
- Proven ability to lead, motivate, and develop diverse teams.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About the Role
ISS is seeking an experienced and motivated Air Cargo Examination Supervisor / Team Leader to lead our Air Cargo Examination Officer team and support the delivery of industry-leading aviation security services at Perth.
Reporting to the Operations Manager, you will be responsible for the day-to-day leadership, performance, and continuous improvement of aviation security operations, ensuring all services meet or exceed contractual, regulatory, and client requirements. You will play a key role in fostering a high-performing, customer-focused team while maintaining the highest standards of safety, compliance, and operational excellence.
Key Responsibilities
- Lead and support a team of Air Cargo Examination Officers.
- Ensure compliance with aviation security regulations, client requirements, and ISS policies.
- Manage daily operations, rostering, and workforce planning.
- Conduct shift briefings, toolbox talks, and performance discussions.
- Support recruitment, onboarding, training, and employee development.
- Foster a positive, engaged, and high-performing team culture.
- Build strong relationships with clients, employees, and stakeholders.
- Drive safety, service excellence, and continuous improvement initiatives.
- Assist with incident investigations, reporting, and employee relations matters.
- Champion ISS values and leadership principles in all aspects of the role.
What you will bring:
Essential Skills & Qualifications
- Proven experience leading and developing teams.
- Strong communication, interpersonal, and stakeholder management skills.
- High level of integrity and ability to handle confidential information.
- Strong organisational, administrative, and record-keeping skills.
- Ability to make sound decisions and solve problems in a fast-paced environment.
- Customer-focused with a commitment to delivering exceptional service.
- Proficient in Microsoft Office Suite and other workplace systems.
- Certificate II in Transport Security Protection (or equivalent).
- Ability to work independently and collaboratively within a team.
- Flexible, adaptable, and able to manage competing priorities effectively.
Desirable Attributes
- Experience in aviation security, transport security, or a similar operational environment.
- Experience supporting recruitment, onboarding, training, and employee development.
- Strong attention to detail and a continuous improvement mindset.
- Demonstrated ability to influence, coach, and support employees to achieve positive outcomes.
- Previous leadership or supervisory experience within aviation, security, logistics, cargo, or a related operational environment.
- Strong understanding of aviation security regulations and compliance requirements.
- Excellent communication and stakeholder management skills.
- Proven ability to lead, motivate, and develop diverse teams.
- Strong problem-solving and decision-making capabilities.
- Commitment to delivering exceptional customer service.
- Ability to work in a fast-paced operational environment and manage competing priorities.
- High level of professionalism, integrity, and accountability.
Why Join ISS?
At ISS, we connect people and places to make the world work better. We are committed to developing our people, maintaining industry-leading standards, and creating an inclusive workplace where employees can thrive.
Our Values
We live by our core values every day:
- Honesty
- Entrepreneurship
- Responsibility
- Quality
- Unity
If you are a passionate leader looking to make a meaningful impact in aviation security and contribute to a high-performing team, we would love to hear from you.
Apply now and join ISS in delivering exceptional aviation security services.
Company
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