Airport Management System (AMS) Engineer

Subject-matter expert and Level-3 support for the SITA Airport Management System and SONIQ MQ / integration layer — the flight schedule, resource allocation and the messaging that feeds downstream systems. Owns the deep technical health of the system, resolves what Level-2 cannot, and drives out root causes. Key responsibilities Provide advanced diagnostics at system, application and infrastructure level for the system. Carry out root-cause analysis for major and recurring incidents and own the permanent fix. Open and manage OEM back-to-back support cases under the same ticket and SLA clock. Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades. Own the preventive-maintenance procedures and predictive monitoring for the system. Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence. Provide technical assessment to the Change Advisory Board for changes to the system. Monitor and maintain the message-queue and integration flows; validate the interfaces to FIDS, baggage and resource management. Requirements Qualifications & certifications SITA AMS application and database training/certification; message-queue/integration experience. ITIL Foundation. Experience: 5 or more years hands-on with the specific system in a comparable environment. Competencies  Deep product knowledge. Diagnostic and root-cause skill. OEM liaison. Documentation and mentoring. Key performance indicators Advanced-incident resolution within SLA. RCA delivered within timeline. Repeat-incident reduction. Certification currency.