Ambulatory Patient Access Representative - Lewis Center CTH
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What you'll do
- Greets and registers patients.
- Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
- Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
- Interviews and registers patients in registration areas that report up through Patient Access.
- Obtains accurate demographic, insurance, and physician information on registrations.
- Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
- Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
- Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
- Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
- Assists in the shadowing/precepting of new employees.
What they're looking for
- High School Diploma or equivalent
- CPR certification (based on position and as determined by manager)
- Demonstrated computer skills with the ability to navigate most current technology systems
- Strong administrative skills
Nice to have
- Associate’s Degree
- One year of health care experience
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Overview:
Part-time
30 hours per week
Hours will occur Mon-Fri 8am-7pm and will vary depending on business needs
Job Description Summary:
Job Description:
- Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
- Interviews and registers patients in registration areas that report up through Patient Access.
- Obtains accurate demographic, insurance, and physician information on registrations.
- Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
- Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
- Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
- Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
- Assists in the shadowing/precepting of new employees.
Education Requirement:
- High School Diploma or equivalent, required.
- Associate’s Degree, preferred.
Licensure Requirement:
(not specified)
Certifications:
CPR certification (based on position and as determined by manager).
Skills:
- Demonstrated computer skills with the ability to navigate most current technology systems.
- Strong administrative skills.
Experience:
One year of health care experience, preferred.
Physical Requirements:
OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment
CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking
Additional Physical Requirements performed but not listed above:
Able to multi-task within in a stressful environment.
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
Company
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