Analista Consumer Engagement

Store Manager

Location: Guadalajara

Function: Retail / Commercial

About the Role

We are looking for a Brand Retail Sr. Supervisor to lead store operations, drive commercial performance, and deliver an exceptional consumer experience. This role is responsible for managing a team of retail professionals, ensuring operational excellence, and achieving sales and service objectives while representing the brand at the highest standards.

Key Responsibilities

• Lead the day-to-day operation of the store, ensuring excellent customer service and commercial execution.
• Coach, develop, and motivate a team of retail professionals to achieve sales and performance targets.
• Monitor and improve key store KPIs, including sales, conversion, productivity, and customer satisfaction.
• Oversee inventory management, visual merchandising, and operational compliance.
• Resolve customer and operational issues while maintaining a premium brand experience.
• Collaborate with cross-functional teams to support business initiatives and store performance.

Requirements

• Experience leading retail, sales, or customer-facing teams.
• Strong people leadership, coaching, and performance management skills.
• Solid understanding of retail operations, sales execution, and customer engagement.
• Ability to analyze performance metrics and translate insights into action plans.
• Strong communication, stakeholder management, and problem-solving skills.
• English: Intermediate.

Why Join Us?

• Opportunity to lead a high-impact retail team.
• Exposure to a fast-paced, consumer-focused environment.
• Development opportunities within Retail, Commercial, and Consumer Experience functions.
• Clear career path toward broader retail and commercial leadership roles.