Analista de Implementacion

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.

Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.

However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

Requirements

• 3+ years of experience in technical implementation, onboarding, or consulting at a SaaS or e-commerce company.
• Strong knowledge of integrations with platforms like Tiendanube, Shopify, Mercado Libre, and ERPs.
• Understanding of e-commerce workflows and ability to map them to system configurations.
• Comfort with APIs, system configuration, and basic scripting concepts.
• Familiarity with warehouse or fulfillment processes (WMS, pick & pack, etc.
• Organized, proactive, and hands-on problem-solver with strong execution skills.
• Excellent communication skills with both internal teams and customers.
• Based in Buenos Aires.

Responsibilities

• Own the onboarding process for new customers—from kickoff to go-live.
• Set up integrations with sales channels (Tiendanube, Shopify, Mercado Libre), ERPs, and logistics partners.
• Understand each merchant’s operational workflow and tailor configurations accordingly.
• Support customers during the first weeks to ensure proper usage and adoption.
• Troubleshoot technical issues, escalate bugs or feature requests, and ensure resolution.
• Help document implementation processes and contribute to improving onboarding playbooks.
• Collaborate closely with Product and Customer Success teams.

Benefits

• Be part of a global company with a proven product and active LATAM expansion.
• High-impact role in a strategic and growing market.
• Work directly with top-tier teams in product, engineering, and sales.
• Hybrid work model, competitive compensation, and real opportunities for career growth.