Analyst - IT Product Support

We are looking for an Analyst - IT Product Support to provide high-quality technical support for applications within the Asia Pacific region. You will manage daily support activities, participate in onboarding and upgrades, and collaborate with stakeholders. Ideal candidates have experience in IT operations and a background in computer science or a related field.

Skills

• application support
• sql scripting
• itil processes
• application onboarding
• application testing
• application upgrade
• incident management
• change management
• application administration
• application monitoring
• application troubleshooting
• stakeholder management
• process improvement
• trend analysis
• ai/automation solutions
• project support
• insurance administration
• wealth management administration
• financial services industry knowledge
• audit compliance
• organisational skills
• analytical skills
• problem solving
• client focus