Apartment Resident Relations Specialist - Crosstown Walk + Overlook at Crosstown Walk

Company Description

Who We Are

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

AIR Communities is hiring an Apartment Resident Relations Specialist at Crosstown Walk + Overlook at Crosstown Walk in Tampa, FL.

In this role, you will support prospective and current residents throughout the leasing process, conduct community tours, and work toward monthly leasing goals. This opportunity is ideal for professionals with sales and customer service experience who enjoy building relationships and helping people find their next home.

Learn more about the community here: Crosstown Walk

What We Offer

AIR offers compensation and benefits designed to reward performance and support your day-to-day experience:

• $24.00-$25.00 per hour, based on skills and experience.
• Commissions for new leases and renewals.
• 25% rent discount at any AIR community.
• Option to live onsite or at a nearby AIR community.

What You Will Do

• Follow AIR's sales process, including prompt follow-up with prospective residents.
• Schedule and conduct community tours, helping prospects evaluate whether the community is the right fit for their housing needs.
• Consistently meet or exceed monthly leasing goals.
• Deliver a professional and responsive experience for current and prospective residents.
• Provide leasing support to other AIR communities as needed.
• Participate in community marketing efforts.
• Maintain compliance with Fair Housing laws and regulations.

Qualifications

Who You Are

• Consistently works toward and achieves performance goals.
• Builds trust and rapport with prospective and current residents.
• Maintains professionalism while managing multiple priorities.
• Communicates effectively with residents, prospects, and team members.

What You Have

• At least 1 year of sales and customer service experience, including responsibility for achieving sales goals. Experience within property management, hospitality, retail, restaurant, or other customer-facing environments is preferred.
• Demonstrated success meeting goals and following a defined sales process.
• Strong customer service skills with the ability to address resident needs professionally and effectively.
• Availability to work during office hours, which may include weekends and vary by community and season.
• Reliable transportation.
• Proficiency in reading, writing, and speaking English.

Additional Information

Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount available
• 401(k) plan with up to 6% employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 9/21/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.