Application Monitoring Lead Specialist (APM)

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Key Responsibilities

• Act as subject matter expert on the implementation, support, and administration of enterprise monitoring solutions.
• Ensure critical applications and services are effectively monitored with appropriate alerting and reporting mechanisms.
• Define, maintain and suggest monitoring standards, metrics, thresholds, and dashboards across the enterprise environment.
• Collaborate with Development, IT Operations, and Architecture teams to design and implement holistic monitoring strategies.
• Monitor application performance, availability, and end-user experience across complex multi-tier environments.
• Troubleshoot and resolve monitoring platform issues to ensure high availability and service reliability.
• Participate in strategic initiatives to modernize monitoring platforms and adopt emerging observability technologies.
• Drive continuous improvement, promote new features and built a custom app in monitoring, alerting, reporting, and operational processes.

Must-Have Skills

Application Monitoring & Observability

• Hands-on experience with Geneos, Grafana, Dynatrace and/or Prometheus.
• Strong experience in Enterprise Application Monitoring (APM).
• Expertise in monitoring application performance, availability, and user experience.

Platform & Infrastructure Knowledge

• UNIX/Linux
• Windows Server
• AWS
• AS400
• Multi-tier application architectures
• Application runtime environments

IT Operations & Service Management

• Experience with ITSM tools such as Remedy.
• Strong troubleshooting and problem-solving skills.
• Experience working within large enterprise environments.

Agile Delivery

• Working knowledge of Agile methodologies (Scrum/Kanban).
• Experience with collaboration tools such as JIRA and Confluence.

Nice-to-Have Skills

• OpenShift Container Platform experience.
• Banking or Financial Services industry experience.
• Experience with monitoring platform transformation or observability initiatives.
• Exposure to cloud-native monitoring technologies.

Qualifications & Experience

• Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
• Minimum 10 years of overall IT experience.
• Minimum 5 years of experience in Application Monitoring, Observability, or a similar role.
• Experience supporting mission-critical applications within large enterprise environments.
• Financial institution or banking industry experience will be an added advantage.

Additional Requirements

Advanced Diploma - Engineering & IT, Associate Degree - Engineering & IT, Develop, Engage, English, Execute, Role Type (GTO), Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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