Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Ivalua
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.

Roles & Responsibilities:
- Ivalua technical SME, extensive client collaboration and lead end-to-end Ivalua SI implementation and AMS programs.
- Provide solution architecture expertise to client problems that apply across Source-to-Pay processes of Ivalua modules.
- Lead the establishment and enforcement of development best practices and coding standards to maintain high-quality deliverables.
- Mentor and support team members to enhance their technical skills and professional growth.
- Coordinate with cross-functional teams to ensure seamless integration and deployment of custom software solutions. Coordinate with global onsite-offshore delivery teams.
- Manage risks, escalations, and dependency resolution.
- Actively engage in solution design, build, testing, cutover, hypercare, and transition to support.
- Ensure compliance with delivery standards and PMO governance.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Ivalua. Ivalua Delivery/Implementation Certification - L1/L2/L3.

- Strong experience in software architecture principles and design patterns relevant to custom software development.
- Experience in managing and leading software development teams through complex project lifecycles.
- Ability to analyze and resolve technical challenges that impact multiple teams and projects.
- Familiarity with performance optimization techniques and scalability considerations in software solutions.
- Excellent communication skills to effectively collaborate with diverse teams and stakeholders.
- Strong expertise in S2P/P2P processes.
- Deep expertise of integrations, middleware, APIs, ETLs and ERP ecosystems.
- 9+ years in enterprise application delivery.
- 4+ years in Ivalua program delivery.


Additional Information:
- The candidate should have minimum 8 years of experience in Ivalua.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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