Application Testing & Business Process Analyst

Job Summary:

Support the development, testing, validation, and deployment of service support applications and digital 
solutions by coordinating with business stakeholders and development teams, performing end-to-end 
functional testing, managing business requirements and master data activities, and creating training and 
knowledge-transfer documentation to support successful solution adoption.

Key Responsibilities

• Execute end-to-end functional, integration, regression and user acceptance testing for capabilities 
developed under the program.
• Prepare test scenarios, test cases, expected results, test data and evidence; record defects with clear 
reproduction steps, business impact and supporting screenshots.
• Validate business workflows across customer contact, case or service request handling, back-office 
processing, integration, notifications, reporting and user access, as applicable.
• Coordinate with service operations, contact center, back-office, product, regional and IT stakeholders 
to clarify requirements, obtain test data and resolve open questions.
• Maintain requirements, test status, defect logs, decision logs, action trackers and traceability between 
business requirements, developed features and test outcomes.
• Perform master data cleansing, validation, maintenance and updates across relevant applications and 
tools, ensuring accuracy, consistency, completeness and alignment with approved business rules.
• Participate in demonstrations, sprint or release reviews, solution walkthroughs and readiness 
discussions; communicate risks, dependencies and unresolved defects promptly.
• Prepare and maintain user guides, process documents, standard operating procedures, quick-reference 
guides, FAQs, release notes and knowledge-transfer materials.
• Support training preparation and delivery for business users, super users and support teams, including 
demonstrations and post-training clarification.
• Assist with go-live readiness, cutover validation, user readiness, hypercare tracking and postimplementation issue analysis.
• Identify recurring process gaps, data-quality issues and improvement opportunities using structured 
analysis and user feedback.
• Follow applicable information security, data privacy, access-control, documentation and changegovernance requirements.
Systems & Domain Exposure
• Good working knowledge of Oracle Fusion Cloud, Oracle E-Business Suite (EBS), Oracle Redwood user 
experience and other Oracle applications is preferred.
• Exposure to Genesys Cloud, contact center platforms, CRM or service-management applications, 
workflow tools and back-office processes is desirable.
• Awareness of Agentic AI, conversational AI, automation, workflow orchestration and digital-assistant 
use cases is an advantage.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word and Teams; experience with 
reporting or visualization tools is preferred.

JOB DESCRIPTION

Key Deliverables / Success Measures
• Timely completion of assigned test cycles with complete and reusable test evidence.
• Accurate defect documentation, prioritization support and closure or retest tracking.
• Requirement and test traceability with minimal gaps between business needs and delivered 
functionality.
• Clear, current and version-controlled training and knowledge documents before release or handover.
• Effective stakeholder coordination, timely action closure and early escalation of blockers or quality 
risks.
• Consistent attention to data accuracy, user experience, process controls and operational readiness.
Skills & Competencies
• Strong functional testing, analytical thinking and structured problem-solving skills.
• Ability to understand end-to-end business processes and translate requirements into practical test 
scenarios.
• Good written and verbal communication, with confidence to interact with business users, developers 
and program stakeholders.
• High attention to detail, documentation discipline and ability to manage multiple actions and 
dependencies.
• Strong interpersonal skills, collaboration, ownership and follow-through.
• Ability to learn new applications and processes quickly and work in a changing program environment.
Education & Experience
• Graduate in engineering, computer applications, information technology, B.Sc. Information Technology, 
telecommunications, business, operations or a related discipline.
• Prior experience in application testing, business analysis, process documentation, operations support or 
digital-transformation programs is preferred.
• Experience in contact center operations, back-office management or service operations is an added 
advantage.
• Experience working with IT development teams, business stakeholders and third-party partners is 
desirable.

Work Conditions & Compliance

• Fixed-term contract for 12 months, subject to applicable company terms and conditions.
• May require coordination across functions, locations and time zones based on program needs.
• The role may require flexibility in work schedules and extended support during critical project 
deliverables, testing cycles, release activities, and business priorities.
• Must maintain confidentiality of business, customer, employee and system information and comply 
with applicable security and privacy requirements