APS3 Participant Support Officer - Katoomba
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What you'll do
- Provide direct counter and reception support, assisting participants with self-help kiosks, online portals, and general scheme enquiries.
- Manage and resolve participant matters by completing action items and planning tasks in alignment with the NDIS Act.
- Answer phone and inbox enquiries, offer accurate advice, or connect customers with relevant external community and government services.
- Coordinate office appointments, oversee the team’s shared email inbox, and maintain accessible facilities for visiting participants.
- Conduct basic research, prepare routine reports, update customer records, perform data entry, and track required follow-up actions.
- Receive, record, and process participant feedback and complaints within business systems.
What they're looking for
- Experience with Admin and Customer Service skills
- Australian Citizenship is Mandatory
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Position Title: APS3 Participant Support Officer
Location: Katoomba NSW
Employment Type: Full-Time (100% Onsite | Monday to Friday, 8:30am – 4:30pm)
Duration: 12 months assignment (31st December 2027 with further extensions)
Pay Rate: $38.89ph + super
Eligibility Criteria: Australian Citizenship is Mandatory
About the Role
Join Federal Government organisation to deliver vital support to NDIS participants, their families, and carers. You will serve as a key point of contact, ensuring smooth daily operations at the local office counter and providing high-quality service across multiple communication channels.
Key Responsibilities
- Participant & Customer Support: Provide direct counter and reception support, assisting participants with self-help kiosks, online portals, and general scheme enquiries.
- Planning & Actioning Tasks: Manage and resolve participant matters by completing action items and planning tasks in alignment with the NDIS Act.
- Enquiry Resolution & Referrals: Answer phone and inbox enquiries, offer accurate advice, or connect customers with relevant external community and government services.
- Administration & Operations: Coordinate office appointments, oversee the team’s shared email inbox, and maintain accessible facilities for visiting participants.
- Research & Data Entry: Conduct basic research, prepare routine reports, update customer records, perform data entry, and track required follow-up actions.
- Feedback Management: Receive, record, and process participant feedback and complaints within business systems.
Apply ASAP for this role - wont stay on the market for long.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
qualification
- Experience with Admin and Customer Service skills
- Australian Citizenship is Mandatory
working at
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Company
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