Area Lead Infrastructure Product Vision & Value Creation (GJA 20)

Global Infrastructure is the backbone of ING’s entire digital bank. It delivers the core platforms and services on which nearly all technology at ING depends, ensuring that the bank runs reliably, securely, and at scale every minute of every day.

As Area Lead Infrastructure Product Vision & Value Creation, you will shape the future of Global Infrastructure by defining and driving the product vision that guides the organisation. You will champion a product-led mindset across Global Infrastructure, ensuring that capabilities are managed as strategic products with clear customer value, outcomes, roadmaps, and ownership.

You will lead the enterprise-wide vision and long-term strategy for Global Infrastructure, working at the intersection of business strategy, technology innovation, and organisational transformation. This role offers a unique opportunity to influence one of Europe's largest infrastructure organisations and help transform how infrastructure products enable ING's strategic ambitions.

The Team

You will be part of the Infrastructure Product Vision & Portfolio tribe leadership team, the central function responsible for shaping, governing, and steering the Global Infrastructure product portfolio.

The tribe provides the strategic backbone for Global Infrastructure by bringing together product vision, portfolio management, investment governance, transformation, value management, and performance insights to enable informed decision-making and long-term prioritisation.

Within this department, the Infrastructure Product Vision & Value Creation area focuses on translating strategic ambitions into a clear product vision, ensuring alignment between customer needs, business priorities, technology evolution, and value delivery.

You will lead a global team of product vision, strategy and consultancy professionals and collaborate closely with senior stakeholders across Infrastructure, Strategy & Architecture, Engineering & Reliability, Finance, Risk, HR, and country organisations.

Roles & Responsibilities

In this role, you will define the future direction of Global Infrastructure and ensure that strategic investments and transformation initiatives deliver sustainable business value.

• Lead the enterprise-wide vision and long-term strategy for Global Infrastructure, ensuring alignment with ING’s business ambitions, technology strategy, regulatory requirements, and market developments.

• Act as Global Infrastructure’s strategic thought leader by identifying emerging infrastructure, cloud, AI, automation, and platform trends and translating them into strategic opportunities.

• Drive the evolution of the Global Infrastructure Target Operating Model, organisational design, and governance framework to support a globally integrated and product-led organisation.

• Define and maintain strategic product and service portfolio principles that support standardisation, simplification, lifecycle management, and long-term sustainability.

• Facilitate executive decision-making through strategic options, business cases, market analysis, investment proposals, and management insights.

• Establish and continuously improve frameworks for measuring value creation, strategic outcomes, benefits realisation, and organisational effectiveness.

• Build trusted partnerships with senior leaders across Infrastructure, Strategy & Architecture, Engineering & Reliability, Finance, Risk, HR, and country organisations.

• Represent Global Infrastructure in strategic discussions across ING and with external partners, ensuring infrastructure remains aligned with future business and technology needs.

• Develop a high-performing team and create an environment that encourages innovation, curiosity, accountability, and continuous learning.

How to Succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

• Demonstrate the ability to anticipate future technology, customer, and industry shifts and translate them into a compelling product vision and portfolio strategy.

• Bring deep expertise in product management, product-led organisations, and product operating models.

• Build and develop product-led organisations while embedding product management excellence and outcome-based decision-making.

• Influence and align senior stakeholders across complex organisational boundaries.

• Make courageous decisions in ambiguous environments while balancing short-term priorities and long-term ambitions.

• Lead large-scale organisational, operating model, and technology transformations successfully.

• Build high-performing and inclusive teams that consistently deliver impact and develop talent.

• Apply strong infrastructure expertise across cloud, platform engineering, networking, data centres, automation, and modern infrastructure operating models.

• Shape and steer strategic product portfolios while balancing customer value, business outcomes, technology investments, and organisational priorities.

• Use data, customer feedback, performance metrics, and business outcomes to drive strategic priorities and measure success.