Area Supervisor
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What you'll do
- Maintain high standards of service delivery and client satisfaction in line with agreed KPIs.
- Relationship management - build and maintain strong client relationships at local level.
- Conduct regular audits and resolve issues to ensure cleaning standards and specifications are consistently achieved.
- Line management, support, inductions and training of frontline operatives.
- Support the mobilisation of new contracts through tasks including (but not limited to) site visits, inductions, and training.
- Oversee and manage health & safety compliance across all sites, ensuring all staff adhere to relevant legislation and company policies.
- Conduct stock checks and follow agreed processes for ordering cleaning materials and equipment.
- Cover cleaning, utilising existing workforce where available and completing site cleaning where necessary
- Supporting or covering other Area Supervisors’ areas where required
- Ensure correct use of IT systems and maintaining accurate records of visits, activities, and communications.
- Collaborate effectively with Regional Operations Managers, Account Managers, and other colleagues to ensure smooth operations and consistent service delivery.
- Respond promptly to ad hoc requests or escalations from Operations Directors, Regional Operations Managers, or other members of the management team.
What they're looking for
- Demonstrable experience in a similar role
- Possess the IOSH Managing Safely qualification or be willing to complete the training with SBFM within the first 3 months of employment.
- Excellent communication skills
- IT literate
- A proactive approach and an excellent eye for detail, methodical and organised and able to work autonomously
- Self-motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirements
- Excellent client focus and a proven track record of service delivery in facilities management or contract cleaning environment
- Team player and able to motivate others
- A full, clean, driving licence and the willingness to travel in the UK to all client sites as required.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About The Role
We are looking for an experienced Area Supervisor to join our team.
As an Area Supervisor you will play an integral part in delivering and supporting the field-based elements of SBFM’s service provision.
For this role regular travel between sites within the following areas will be required; Warrington & Manchester
Duties and Responsibilities
- Maintain high standards of service delivery and client satisfaction in line with agreed KPIs.
- Relationship management - build and maintain strong client relationships at local level.
- Conduct regular audits and resolve issues to ensure cleaning standards and specifications are consistently achieved.
- Line management, support, inductions and training of frontline operatives.
- Support the mobilisation of new contracts through tasks including (but not limited to) site visits, inductions, and training.
- Oversee and manage health & safety compliance across all sites, ensuring all staff adhere to relevant legislation and company policies.
- Conduct stock checks and follow agreed processes for ordering cleaning materials and equipment.
- Cover cleaning, utilising existing workforce where available and completing site cleaning where necessary
- Supporting or covering other Area Supervisors’ areas where required
- Ensure correct use of IT systems and maintaining accurate records of visits, activities, and communications.
- Collaborate effectively with Regional Operations Managers, Account Managers, and other colleagues to ensure smooth operations and consistent service delivery.
- Respond promptly to ad hoc requests or escalations from Operations Directors, Regional Operations Managers, or other members of the management team.
- Proactively identify and escalate concerns, risks, or improvement opportunities to senior management.
Qualifications and Skills
- Demonstrable experience in a similar role
- Possess the IOSH Managing Safely qualification or be willing to complete the training with SBFM within the first 3 months of employment.
- Excellent communication skills
- IT literate
- A proactive approach and an excellent eye for detail, methodical and organised and able to work autonomously
- Self-motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirements
- Excellent client focus and a proven track record of service delivery in facilities management or contract cleaning environment
- Team player and able to motivate others
- A full, clean, driving licence and the willingness to travel in the UK to all client sites as required.
The successful candidate will receive:
- Company vehicle
- 20 days holiday plus bank holidays
- Pension Scheme
- Internal mentoring scheme
- Regular company events
Commitment to SBFM Values
- Be a Good Person
We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.
- Play as a Team
Community and communication are everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.
- Think Differently
We encourage a growth mindset; everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.
- Make an Impact
It’s all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.
Company
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