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Jobs / Customer Service Manager in United States of America
14 days ago
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Brightspring·14 days ago
14 days ago

Area Vice President of Operations - Home Health

LITTLE ROCK, United States of AmericaSenior · 12-18 yearsCustomer Service Manager

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Must-have skills for this role

  • multi-site management
  • operational excellence
  • leadership
  • budgeting

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Works with Regional Vice President of Operations and Finance to plan, and execute the company’s budgeted revenue goals
  • Collaborates with other business functions such as Sales, Clinical Operations, HR and Finance to ensure business and financial goals are achieved
  • Works closely with clinical leadership to ensure appropriate quality standards are met for the identified branches
  • Monitors changing business needs and implements actions to resolve and address those identified needs
  • Identifies operations that are not performing to standard and develops and implements plans of corrective action
  • Ensures that employees in the area understand and adhere to compliance, regulatory and Company processes, procedures, and regulations
  • Develops positive and trusting relationships with local leaders and communities we serve
  • Consults with the RVP of Operations in budget/financial goals for the operating area
  • Consults with the RVP of Operations in determining operational risk factors and contribute to the creation of relevant mitigation plans
  • Participates and contributes to the annual budgeting process for the HH Division for the respective area of responsibility.
  • Holds leaders (operations) and teams accountable for the achievement of monthly, quarterly and annual budgets and business / clinical quality goals
  • Provides leadership, mentoring, coaching and development to direct reports

What they're looking for

  • Degree in health administration or related field
  • Eight + years experience with Multi-site management experience in a home health, hospice or related health program

Nice to have

  • Licensed as a Registered Nurse or other clinical license preferred

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Our Company

BrightSpring Health Services

Overview

The Area Vice President (AVP) of Operations oversees and manages the day-to-day operations of an assigned geography of branches for Home Health. Responsible for ensuring efficient and effective processes are in place to meet financial and operational objectives and drive operational excellence. This includes managing budgets, analyzing data to identify areas for improvement, implementing strategies to optimize operations, and leading a team of executive Directors, Administrators and staff to achieve operational goals. The AVP of Operations works closely with senior leadership and the RVP to align operational activities with overall business strategies and objectives.

Responsibilities

·        Works with Regional Vice President of Operations and Finance to plan, and execute the company’s budgeted revenue goals

·        Collaborates with other business functions such as Sales, Clinical Operations, HR and Finance to ensure business and financial goals are achieved

·        Works closely with clinical leadership to ensure appropriate quality standards are met for the identified branches

·        Monitors changing business needs and implements actions to resolve and address those identified needs

·        Identifies operations that are not performing to standard and develops and implements plans of corrective action

·        Ensures that employees in the area understand and adhere to compliance, regulatory and Company processes, procedures, and regulations

·        Develops positive and trusting relationships with local leaders and communities we serve

·        Consults with the RVP of Operations in budget/financial goals for the operating area

·        Consults with the RVP of Operations in determining operational risk factors and contribute to the creation of relevant mitigation plans

·        Participates and contributes to the annual budgeting process for the HH Division for the respective area of responsibility.

·        Holds leaders (operations) and teams accountable for the achievement of monthly, quarterly and annual budgets and business / clinical quality goals

·        Provides leadership, mentoring, coaching and development to direct reports

·        Responsible for reporting on plans and achievement of business, admission and clinical / quality goals to division President and Company CEO

·        Responsible for recruiting, interviewing, hiring and training of direct reports

·        Monitors turnover in the area of responsibility. Ensures proper hiring, training and development of newly hired staff. Works closely with support departments to achieve

·        Routine collaboration with payer contracting to negotiate the strongest contracts

·        Monitor metrics proactively to effect change in a positive direction before month end

·        Collaborate with business partners and use appropriate resources to accurately forecast monthly admissions/growth

·        Assigned territory and area of operation can change based on business need

Qualifications

  • Degree in health administration or related field
  • Eight + years experience with Multi-site management experience in a home health, hospice or related health program
  • Licensed as a Registered Nurse or other clinical license preferred

About our Line of Business

BrightSpring Health Services provides complementary home- and community-based health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care, and rehabilitation, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 475,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and industry-leading quality metrics across its services lines, while improving the health and quality of life for high-need individuals and reducing overall healthcare system costs. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.

Additional Job Information

LUNA

Company

Brightspring
LITTLE ROCK, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Brightspring's careers site·first seen 8 Sept 2026·last verified 9 Sept 2026·How we source jobs

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