Ascentium Loan Servicing Specialist

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Loan Servicing Specialist is responsible for a broad range of pre- and post-booking activities related to commercial loan and lease servicing. This role ensures the accuracy and compliance of account changes, manages customer and vendor interactions, supports the full lifecycle of post-closing adjustments including rewrites, transfers and assumptions, contract unwinds, and customer verifications. Specialists at higher levels will demonstrate increased complexity of work, autonomy, and subject matter expertise.

Primary Responsibilities

• Reviews documentation for accuracy and compliance with internal policies and regulatory requirements
• Communicates with sales, credit, documentation, and funding to clarify or resolve conditions tied to rewrite approvals
• Coordinates with legal or compliance teams on redress or regulatory changes associated with rewrite transactions
• Manages transfer and assumption requests, including collection of required documents, verification of transferee credentials, and processing of ownership changes
• Manages full or partial contract unwinds, including coordination of refunds, invoice reversal and proper system documentation
• Conducts outbound calls to customers to complete verification, ensuring proper authentication and collection of confirmation details
• Documents all verification outcomes in the loan servicing system following established compliance guidelines
• Requests and monitors site inspection ensuring completion by approved vendors or internal resources
• Tracks inspection status and follow up on outstanding reports to support titling, funding, or credit decisions post-closing
• Reviews and clears open stipulations on booked transactions in coordination with internal departments
• Responds to servicing requests received from customers, vendors, or internal stakeholders post-booking
• Assists in redress efforts for booked transactions when required by legal, compliance, or internal audit
• Maintains thorough and compliant records of all post-booking activities
• Escalates discrepancies or exceptions to management as appropriate
• Researches and resolves loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
• Works under general supervision following established guidelines and procedures

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• One (1) year of customer service, banking, finance, or related work experience

Preferences

• Accounting experience

Skills and Competencies

• Data entry and typing skills
• Proficient in Microsoft Excel and Word
• Strong time management
• Strong attention to detail and ability to follow established procedures
• Effective written and verbal communication skills across departments and with external partners. 

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$41,902.50 USD

Median:

$49,883.40 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Ascentium Kingwood

Location:

Kingwood, Texas

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.