Ashburn CHANGE MANAGER L3 USA
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What you'll do
- Act as the primary contact for change requests, ensuring they are accurately recorded, categorized, and prioritized.
- Collaborate with teams to investigate the impact, risk, and scope of each change request.
- Facilitate approval workflows with relevant stakeholders and leadership.
- Evaluate potential implications of each change on existing processes, systems, and resources.
- Work closely with technical teams to develop and review change impact models and implementation plans.
- Recommend mitigation strategies to address identified risks.
- Maintain clear and timely communication channels with all impacted parties.
- Create and distribute communications about upcoming changes, ensuring stakeholders have sufficient knowledge and preparation.
- Provide training materials or sessions as needed to support user adoption.
- Document and maintain change management processes, standards, and guidelines.
- Identify process inefficiencies and collaborate with team members to introduce improvements.
- Participate in post-change reviews to capture lessons learned and best practices.
What they're looking for
- ITIL Change Mgmt.
- General understanding of IT systems, infrastructure, and service management frameworks (e.g., ITIL).
- Ability to assess risk and impacts in a complex environment.
- Proficient in data analysis tools (spreadsheets, project management applications, etc.).
- Strong verbal and written communication skills for engaging with diverse stakeholders.
- Ability to convey technical concepts to both technical and non-technical audiences.
- Effective facilitation, collaboration, and negotiation skills.
Nice to have
- Familiarity with ITIL or other IT service management frameworks/certifications.
- Previous experience in project management or related execution roles.
- Experience with ticketing systems and change management tools.
- Experience working with multicultural teams in diverse geographic locations preferred
- Strong customer service, analytical, research, interpersonal and problem solving skills required
- Technical expertise in Infrastructure Management is preferred
- Large Scale Operational Command Center experience and/or IT Service Desk experiences a plus
- Service Now, Business Analytics and Tableau reporting experience
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
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Job Description
The Change Analyst is responsible for coordinating and executing change initiatives in alignment with organizational objectives. They collaborate with cross-functional stakeholders to ensure changes are properly assessed, approved, communicated, and implemented with minimal disruption. This role requires strong analytical, communication, and problem-solving skills to drive improvements and uphold best practices in change management processes.
Essential Functions:
· Change Request Coordination:
o Act as the primary contact for change requests, ensuring they are accurately recorded, categorized, and prioritized.
o Collaborate with teams to investigate the impact, risk, and scope of each change request.
o Facilitate approval workflows with relevant stakeholders and leadership.
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· Impact & Risk Assessment:
o Evaluate potential implications of each change on existing processes, systems, and resources.
o Work closely with technical teams to develop and review change impact models and implementation plans.
o Recommend mitigation strategies to address identified risks.
· Communication & Stakeholder Engagement:
o Maintain clear and timely communication channels with all impacted parties.
o Create and distribute communications about upcoming changes, ensuring stakeholders have sufficient knowledge and preparation.
o Provide training materials or sessions as needed to support user adoption.
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· Process Documentation & Continuous Improvement:
o Document and maintain change management processes, standards, and guidelines.
o Identify process inefficiencies and collaborate with team members to introduce improvements.
o Participate in post-change reviews to capture lessons learned and best practices.
· Monitoring & Reporting:
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Technical & Analytical Skills:
o General understanding of IT systems, infrastructure, and service management frameworks (e.g., ITIL).
o Ability to assess risk and impacts in a complex environment.
o Proficient in data analysis tools (spreadsheets, project management applications, etc.).
· Communication & Interpersonal Skills:
o Strong verbal and written communication skills for engaging with diverse stakeholders.
o Ability to convey technical concepts to both technical and non-technical audiences.
o Effective facilitation, collaboration, and negotiation skills.
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Preferred Qualifications:
· Familiarity with ITIL or other IT service management frameworks/certifications.
· Previous experience in project management or related execution roles.
· Experience with ticketing systems and change management tools.
· Experience working with multicultural teams in diverse geographic locations preferred
· Strong customer service, analytical, research, interpersonal and problem solving skills required
· Technical expertise in Infrastructure Management is preferred
· Large Scale Operational Command Center experience and/or IT Service Desk experiences a plus
· Service Now, Business Analytics and Tableau reporting experience
GenAI and AI Prompt Engineering skill and experiences a plus."
Mandatory Skills: ITIL Change Mgmt .
Experience: 5-8 Years .
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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