Asset Protection Agent
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What you'll do
- Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
- Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
- Deliver SMART customer service and ensure associates have the resources to do the same.
- Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
- Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
- Conduct external theft apprehensions and interviews in accordance with laws and company policy.
- Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
- Assist in internal investigations and provide evidence when needed.
- Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
- Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
- Respond effectively to potentially violent situations, ensuring safety and composure.
- This role may be assigned additional duties and responsibilities in support of business needs.
What they're looking for
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
Nice to have
- Associate degree Psychology, Criminal Justice
- Business, Criminal Justice, Safety, or related loss prevention / asset protection field
- Demonstrated experience conducting retail investigations (i.e., has conducted at least one retail investigations)
- Experience in using physical security systems (e.g., CCTV, EAS)
- Experience in investigations with Organized Crime and asset protection
- National certified training program (e.g., Wicklander-Zuwalski or Reed training)
- Professional accreditation (e.g., LPQ, LPC) or equivalent experience
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
- Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
- Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
- Deliver SMART customer service and ensure associates have the resources to do the same.
- Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
- Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
- Conduct external theft apprehensions and interviews in accordance with laws and company policy.
- Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
- Assist in internal investigations and provide evidence when needed.
- Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
- Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
- Respond effectively to potentially violent situations, ensuring safety and composure.
- This role may be assigned additional duties and responsibilities in support of business needs.
Required Qualifications
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
Preferred Qualifications
- Associate degree Psychology, Criminal Justice
- Business, Criminal Justice, Safety, or related loss prevention / asset protection field
- Demonstrated experience conducting retail investigations (i.e., has conducted at least one retail investigations)
- Experience in using physical security systems (e.g., CCTV, EAS)
- Experience in investigations with Organized Crime and asset protection
- National certified training program (e.g., Wicklander-Zuwalski or Reed training)
- Professional accreditation (e.g., LPQ, LPC) or equivalent experience
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)
Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
.Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products; complying with safety requirements; and partnering and regularly working with other Lowe’s employees.
Company
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