Job Summary:
Oversees the processing and verification of credit applications, overdue account payment solicitation, credit card payment processing and process improvement activities to minimize financial risk to the company. Provides oversight and direction regarding the assigned team, financial and operational activities.
Principal Responsibilities:
- Manages a team responsible for researching and verifying credit data of customers to establish or update lines of credit.
- Develops, and implements credit & collection policies and processes.
- Assesses, recommends and/or approves credit limits.
- Oversees the investigation and resolution of customer invoice disputes to facilitate payment from or issuance of credit to customer.
- Responsible for team reviewing customer accounts for aging of unpaid balances and pending orders, soliciting payments on overdue accounts, placing delinquent accounts on ‘hold’ status until payment arrangements are secured or payment plans/schedules are determined.
- Manages the teams' solicitation of payments on overdue accounts and the follows up of payment arrangements and the transfer of outstanding customer accounts to collection agencies.
- Develops and maintains relationships with outside credit and/or collection agencies.
- Responsibility for the team maintaining of a variety of files and records associated with delinquent accounts, incomplete files and credit risks.
- Improves productivity through process improvement, policy/procedure development and systems refinement.
- Responsible for managing the negotiation of terms, credit structure, settlements, etc.
- Reviews and advises on credit and collections analyses/reports/presentations.
- Provides direction to internal Credit & Collections staff, external contractors, vendors and other third-party personnel.
- Other duties as assigned.
Job Level Specifications:
- Manages experienced, professional employees and/or supervisors; and/or manages large, complex technical and/or business support teams. Accountable for the performance and results of a team and/or department.
- Interprets and administers policies, processes and procedures that affect direct reports and the workflow of the team/department. Adapts departmental plans and priorities to address resource and operational challenges. Contributes to budget development and performance standards of department and direct reports.
- Assignments are defined in the form of objectives. Decisions are guided by policies, procedures, business plans and independent judgment.
- Collaborates with team(s), customers/ clients, functional peer group managers and occasionally senior management. Participates and presents at meetings with internal and external representatives.
- Decisions may have impact on work processes and outcomes. Erroneous decisions or recommendations may result in serious delays and considerable expenditures of additional time, people and/or financial resources.
Work Experience:
- Typically 6+ years including 2+ years of supervisory experience
Education and Certification(s):
- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
