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Jobs / Customer Service Manager in Singapore
11 days ago
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Marriott International·11 days ago
11 days ago

Assistant Director of Banquet Operations

Singapore, SingaporeFull-timeMid · 3-4 yearsCustomer Service Manager

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Must-have skills for this role

  • banquet operations
  • budgeting
  • forecasting
  • p&l

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What you'll do

  • Co-ordinate the day to day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction
  • Ensures high level of service quality and operational details in all events and functions.
  • Approves food / beverage / general requisition in sections appointed
  • Assist the Department in the planning of budget / forecast / CAPEX / P&L for the division
  • To ensure that the department is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times
  • Coach, counsel and discipline staff, providing constructive feedback to enhance performance
  • Ensures that SFSMS, Hygiene and Food Safety Management Policies, Fire & Life Safety Standard are explained to staff, and are correctly applied
  • Conduct pre-function meetings with scheduled staff and review all information pertinent today’s functions.
  • Ensures smooth and effective communication between Banquet and other departments in the hotel

What they're looking for

  • Minimum 2 years’ experience in a similar position at similar capacity in an international class hotel or 3 – 4 years relevant working experience as an Banquet Operation Manager
  • High school diploma in Hotel Management

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

JOB SUMMARY

The Assistant Director of Banquet Operations oversees by ensuring that expenses are justifiable. The overall administration and operation of the Banquet team to maximize profits enforce quality standards, maintenance of high staff performance and ensures customer satisfaction. Able to lead the team and give a proactive direction for the team with formal development and coaching for Colleagues. 

 

CANDIDATE PROFILE 

Education and Experience

  • Minimum 2 years’ experience in a similar position at similar capacity in an international class hotel or 3 – 4 years relevant working experience as an Banquet Operation Manager 
  • High school diploma in Hotel Management 
     

 

CORE WORK ACTIVITIES

  • Co-ordinate the day to day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction
  • Ensures high level of service quality and operational details in all events and functions. 
  • Approves food / beverage / general requisition in sections appointed
  • Assist the Department in the planning of budget / forecast / CAPEX / P&L for the division 
  • To ensure that the department is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times
  • Coach, counsel and discipline staff, providing constructive feedback to enhance performance 
  • Ensures that SFSMS, Hygiene and Food Safety Management Policies, Fire & Life Safety Standard are explained to staff, and are correctly applied 
  • Conduct pre-function meetings with scheduled staff and review all information pertinent today’s functions.
  • Ensures smooth and effective communication between Banquet and other departments in the hotel
 
 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Company

Marriott International
Singapore, Singapore

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Marriott International's careers site·first seen 11 Sept 2026·last verified 11 Sept 2026·How we source jobs

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