Assistant Manager, Business Operations
About this role
Create futures worth inheriting with SJ
At SJ, we’re building identity into infrastructure, character into skylines and peace of mind into everyday life.
A global urban and infrastructure consultancy firm with over 75 years of project delivery success, SJ and its member companies continue a collective legacy that delivers global expertise with local precision.
Become part of our 16,000 client-centric specialists in more than 120 offices in over 40 countries who shape spaces across the world to meet the needs of today and the aspirations of generations to come.
Located at Jurong Innovation District, a vibrant ecosystem of next-gen enterprises, the 68,915m2 campus development can accommodate 4,000+ employees, as well as other tenants. SJ Campus pushes the boundaries of sustainable and liveable design. Referred to as ‘campus in nature’, it embodies the character of Singapore as a garden city, integrating urban structure and natural landscape harmoniously while showcasing the deep history and expertise of the group.
Job Summary
The Assistant Manager, Business Operations is responsible for driving operational excellence by improving business processes, analyzing performance, and supporting strategic initiatives across the organization. This role works closely with cross-functional teams to streamline workflows, enhance operational efficiency, implement business solutions, and provide insights that support informed decision-making. The successful candidate will combine analytical thinking with strong stakeholder management and leadership capabilities to deliver sustainable business improvements.
Key Responsibilities
Analyze business and operational performance to identify trends, risks, and opportunities for continuous improvement.
Develop and monitor key performance indicators (KPIs), dashboards, and management reports to provide actionable insights for leadership.
Partner with business stakeholders to understand operational requirements and translate them into process improvements and system enhancements.
Review, map, and optimize end-to-end business processes to improve efficiency, productivity, quality, and customer experience.
Identify automation opportunities and collaborate with relevant teams to implement technology-driven solutions that enhance operational effectiveness.
Lead and support business improvement initiatives, ensuring projects are delivered on time and aligned with organizational objectives.
Work closely with Finance, IT and other business units to ensure seamless execution of cross-functional initiatives.
Prepare business cases, process documentation, standard operating procedures (SOPs), and operational guidelines to support governance and compliance.
Monitor operational performance, identify root causes of issues, and recommend practical solutions to improve business outcomes.
Support change management initiatives by facilitating communication, stakeholder engagement, and user adoption of new processes and systems.
Foster a culture of continuous improvement, operational excellence, and collaboration across the organization.
Oversee employee-related administrative matters, conduct performance evaluations, set development goals, provide coaching, and support employee growth.
Qualifications
Bachelor's degree in Business Administration, Operations Management, Finance, or a related discipline.
Minimum of three (3) years of experience in business operations, business analysis, process improvement, operations management, or a related field.
Experience in project coordination, operational improvement, or change management is an advantage.
Prior experience leading or supervising a team is preferred.
Skills & Competencies
Strong analytical and critical thinking skills with the ability to interpret business and financial data.
Strong understanding of business process improvement methodologies and operational best practices.
Excellent stakeholder management skills with the ability to collaborate and influence across all levels of the organization.
Strong project coordination and organizational skills with the ability to manage multiple priorities.
Excellent written, verbal, and presentation communication skills.
Proactive, adaptable, and results-oriented, with a continuous improvement mindset.
Strong leadership, coaching, and people management capabilities.
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!