Chubb·5 days ago
5 days ago
Assistant Manager, End User Support
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What you'll do
- Monitor system performance and capacity across critical IT systems, proactively identifying and escalating potential issues to maintain availability and data integrity.
- Manage and maintain servers and IT operations to ensure system availability and performance.
- Investigate and diagnose issues on Microsoft SQL Server databases, including writing and executing SQL queries, analyzing data integrity problems, reviewing error logs, and coordinating resolution with the Chubb Regional team
- Coordinate with the Chubb Regional team to troubleshoot, reproduce, and resolve incidents related to the telemarketing application, ensuring timely resolution and clear communication to business stakeholders
- Coordinate with the Chubb Regional team to plan, test, and execute implementation and upgrade activities for in-house applications, minimizing business disruption and ensuring post-deployment stability.
- Provide support for a wide range of end-user IT issues as 2nd tier support.
- Provide onsite IT support across multiple sites in Bangkok as required.
- Provide technical support and troubleshoot incidents related to servers and applications before escalating to 3rd tier support (Infra and Application Team).
- Handle ad-hoc BAU requests, such as in-house software reports, billing, and performance and capacity monitoring tasks.
- Handle ad-hoc telemarketing requests, such as running database scripts and blocking telephone numbers on the in-house application.
- Serve as the primary local point of contact for vendors supporting the telemarketing team; manage vendor relationships, track open issues, verify SLA compliance, and escalate where required.
- Responsible for both Hardware and Software inventory and all documentation of relevant systems under his / her charge
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
- Monitor system performance and capacity across critical IT systems, proactively identifying and escalating potential issues to maintain availability and data integrity.
- Manage and maintain servers and IT operations to ensure system availability and performance.
- Investigate and diagnose issues on Microsoft SQL Server databases, including writing and executing SQL queries, analyzing data integrity problems, reviewing error logs, and coordinating resolution with the Chubb Regional team
- Coordinate with the Chubb Regional team to troubleshoot, reproduce, and resolve incidents related to the telemarketing application, ensuring timely resolution and clear communication to business stakeholders
- Coordinate with the Chubb Regional team to plan, test, and execute implementation and upgrade activities for in-house applications, minimizing business disruption and ensuring post-deployment stability.
- Provide support for a wide range of end-user IT issues as 2nd tier support.
- Provide onsite IT support across multiple sites in Bangkok as required.
- Provide technical support and troubleshoot incidents related to servers and applications before escalating to 3rd tier support (Infra and Application Team).
- Handle ad-hoc BAU requests, such as in-house software reports, billing, and performance and capacity monitoring tasks.
- Handle ad-hoc telemarketing requests, such as running database scripts and blocking telephone numbers on the in-house application.
- Serve as the primary local point of contact for vendors supporting the telemarketing team; manage vendor relationships, track open issues, verify SLA compliance, and escalate where required.
- Responsible for both Hardware and Software inventory and all documentation of relevant systems under his / her charge
- Coordinate with vendors and outsourced service providers for hardware, software, and infrastructure support.
- Adherence to IT Governance, standards, regulations, IT Security Policy and Procedures at all times.
Company
Chubb
Bangkok, Thailand
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