Assistant Manager, Platform Safety

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Our team improves safety across Grab's services

The Singapore Platform Safety team develops and supports programmes that improve safety across Grab's mobility and delivery services. We work with operations, product and support teams, driver-partners, delivery-partners, government agencies and community organisations.

The critical tasks you will perform

You will report to the Head of Platform Safety, Singapore. Your responsibilities combine data analysis, operational assurance, programme delivery, public liaison and incident management.

• Combine safety incident data, operational signals and user feedback to identify risks, test hypotheses and recommend priorities and interventions.
• Review safety processes, case classification and reporting, then use the findings to strengthen standards, procedures and risk controls.
• Manage assigned safety programmes from planning through implementation. Define intended outcomes, manage timelines, budgets, vendors, dependencies, risks and trade-offs, and adjust the approach based on evidence and feedback.
• Develop safety communications, educational materials, workshops and training for consumers, driver-partners and delivery-partners.
• Act as a public liaison for government agencies, law enforcement bodies, industry associations and community organisations. Coordinate official requests with Legal, Privacy and relevant internal teams, ensuring information is handled accurately, securely and in line with applicable requirements.
• Support responses to safety incidents and crisis situations. Bring together teams with different priorities, guide decisions and capture lessons that improve future readiness.

Qualifications

Your experience will combine analysis and execution

• A bachelor's degree or equivalent practical experience in operations, risk management, public policy, business, communications or a related field.
• At least five years of relevant experience in platform operations, safety, risk management, programme management, public policy or a related area, including independently managing complex workstreams.
• Experience managing projects from planning through implementation, including dependencies, trade-offs, budgets, vendors and partner coordination.
• Experience in strategic insights or data analytics, including synthesising information from multiple sources, testing assumptions and translating findings into clear recommendations.
• Experience developing processes, standards or assurance checks and turning lessons into repeatable improvements that others can apply.

Relevant sector experience is useful

• Engaging government agencies, law enforcement bodies, regulators, industry associations or community organisations, including coordinating official information requests.
• Working in Singapore's transport, delivery, platform-work or public-safety environment.
• Developing public-facing communications, training or engagement programmes.
• Supporting risk assessments, audits, workplace safety, incident management or crisis response.
• Using data visualisation, dashboarding or analytical tools.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.