Assistant Manager - Process Training (Process Trainer/ Training Delivery/ Training Management/Trainer) - Hyderabad
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What you'll do
- Deliver training to NH’s & exiting staff members following training manuals, training plan & standards and publish relevant reports.
- Successfully delivery client / Internal targets set on certification standards
- Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches
- Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short content
- To evaluate and make necessary amendments to the training material on periodic basis
- Complete indulgence on Reporting / MI for all training relevant chores
- Interact with clients & share lob / SME intelligence for process betterment
- Actively participate & present training performance on Daily/Weekly/Monthly internal & client reviews
- SOP & Content creation
What they're looking for
- Bachelor's degree
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Work From Office- Rotational Shiftdeliver training to NH’s & exiting staff members following training manuals, training plan & standards and publish relevant reports.Successfully delivery client / Internal targets set on certification standardsGauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batchesLead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short contentTo evaluate and make necessary amendments to the training material on periodic basisComplete indulgence on Reporting / MI for all training relevant choresInteract with clients & share lob / SME intelligence for process bettermentActively participate & present training performance on Daily/Weekly/Monthly internal & client reviewsSOP & Content creation
Qualifications
Bachelor's degree
Company
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