Assistant Store Manager
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About this role
ABOUT HERSCHEL SUPPLY
Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.
Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.
Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.
So, come along for the ride, get inspired and Put Yourself Out There.
ABOUT YOUR NEW ROLE
Herschel Supply is looking for an Assistant Store Manager to join our Metrotown Store crew. As Assistant Store Manager, you’ll partner with the Store Manager to lead the team, deliver an exceptional in-store experience, and keep daily operations running smoothly. You’ll bring a forward-thinking, hands-on approach to retail leadership - shaping a store environment that reflects the creativity, energy, and community spirit of Herschel.
You’re a people-first leader who knows how to balance coaching, operations, and results. You motivate your team, uphold high standards, and solve problems in real time - creating memorable experiences that build loyalty and keep our customers returning again and again.
A DAY IN THE LIFE
Every day at Herschel is a little different, but you’ll mostly:
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Lead and inspire your team - create a positive, high-energy environment rooted in teamwork and trust.
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Coach, mentor, and develop Sales Associates and Key Holders, helping them reach their goals and grow within the brand.
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Support with recruitment, scheduling, payroll, and day-to-day store operations.
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Champion the customer experience - connect authentically, listen, and make every interaction feel memorable.
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Keep the store looking sharp: execute visual standards, merchandising updates, and product storytelling that bring each season to life.
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Partner with the Store Manager to analyze KPIs, identify opportunities, and celebrate wins.
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Maintain operational excellence - ensure accuracy in inventory, cash handling, and loss prevention.
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Contribute to community and marketing initiatives that reflect Herschel’s values and local culture.
ABOUT YOU
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You have proven experience in retail leadership - as an established Key Holder or Assistant Store Manager.
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You’re confident leading from the floor and supporting others to perform at their best.
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You have a strong understanding of retail KPIs and how to drive them through coaching and action.
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You’re organized, detail-oriented, and comfortable balancing multiple priorities.
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You bring creativity, curiosity, and initiative to everything you do.
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You understand what great service feels like and how to deliver it.
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You’re flexible and dependable, ready to jump in where needed.
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You believe in teamwork, open communication, and showing up properly - every day.
THE DETAILS
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Position: Full-time
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Schedule: Must be available for a variety of shifts, including evenings, weekends, and holidays
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Wage Band: $23.25 - $25.00 per hour depending on experience
DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY
We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.
At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.
Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.
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