Assistant Store Manager
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What you'll do
- Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
- Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns and warranty parts for individual customers.
- Other duties as assigned.
What they're looking for
- Must be at least 18 years old
- Must have a valid driver's license
- Ability to work a minimum of five days, including Saturday’s.
- Professional appearance and proven ability to work in a process driven environment.
Nice to have
- Prior experience as a Service Advisor is helpful, but not required.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Overview
Ramona Tire & Service Centers have been serving Southern California for over 45 years with honesty and integrity. Drive over to one of our 17 convenient locations for professional automotive service and new tires at reasonable prices. Experience the difference our shops make the next time you need automotive services. Our mission is to provide the highest quality customer service available anywhere.
The Assistant Manager/Service Advisor is responsible for selling and promoting all products and services offered by Ramona Tire while following the company’s store standards and expectations.
COMPENSATION: $65,000-$90,000/yr - to include hourly plus commission
Principal Duties and Responsibilities:
- Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
- Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns and warranty parts for individual customers.
- Other duties as assigned.
Employee Benefits:
- Competitive Bi-Weekly Pay
- Tuition Reimbursement
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family Vehicles
- Opportunity for Advancement!
Qualifications:
- Must be at least 18 years old
- Must have a valid driver's license
- Ability to work a minimum of five days, including Saturday’s.
- Prior experience as a Service Advisor is helpful, but not required. Professional appearance and proven ability to work in a process driven environment.
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Company
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