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Jobs / Customer Service Team Lead in United Kingdom
11 days ago
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Marshalls·11 days ago
11 days ago

Assistant Team Leader

Burton upon Trent, United KingdomFull-timeMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • leadership
  • communication
  • motivation
  • coaching

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Apply faster with autofill FREEmarshalls uses Workable - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Support the Team Leader in maintaining a safe, high-performing and collaborative production environment
  • Help drive the continued success of the team and delivery of quality products to our customers
  • Motivate others, drive continuous improvement, and maintain high standards of safety, quality and performance

What they're looking for

  • Strong leadership and communication skills
  • Ability to motivate, coach and support colleagues
  • Commitment to health, safety and quality standards
  • Good problem-solving and decision-making ability
  • Organised with a proactive approach to continuous improvement
  • Ability to work under pressure and lead by example
  • Excellent understanding of production processes and team working
  • Willingness to step up and lead the shift in the Team Leader's absence

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Assistant Team Leader
Burton-Upon Trent
Monday to Friday - 48 hours per week

At Marshalls plc, we believe building tomorrow's world starts with what we can create together today. Since the 1890s, we've grown from a Yorkshire stone business into a leading UK manufacturer of building, roofing and landscaping solutions. Built on generations of expertise, we're known for quality, innovation and sustainability, helping our customers bring their vision to life and create places that work today and last for generations. Together, we're building tomorrow's world.

Marley, part of our roofing products division, has been helping shape the buildings and communities people rely on every day for more than 100 years. Built on a foundation of quality, innovation and expertise, we support customers across the UK with roofing solutions that help bring their vision to life and create buildings that perform today and endure for generations.

Manufacturing is at the heart of our operation, it's where we fulfil the customer promise and produce the UK’s leading roofing products! It’s within this successful team at Marley, that we’re recruiting for an Assistant Team Leader.

So, what’s the mission?
Based at our Burton site, the Assistant Team Leader will support the Team Leader in maintaining a safe, high-performing and collaborative production environment, helping drive the continued success of the team and delivery of quality products to our customers.
We are looking for someone that can demonstrate strong leadership, communication and problem-solving skills, with the ability to motivate others, drive continuous improvement, and maintain high standards of safety, quality and performance while supporting the Team Leader and wider production team.

 What are the mission-critical skills?

  • Strong leadership and communication skills
  • Ability to motivate, coach and support colleagues
  • Commitment to health, safety and quality standards
  • Good problem-solving and decision-making ability
  • Organised with a proactive approach to continuous improvement
  • Ability to work under pressure and lead by example
  • Excellent understanding of production processes and team working
  • Willingness to step up and lead the shift in the Team Leader's absence

Benefits:

  • 26 days' holiday plus bank holidays (35 days in Scotland)
  • Guaranteed Christmas shutdown
  • Healthcare Cash Plan, helping towards dental, optical, prescriptions and much more
  • Enhanced family leave policies, available from day one
  • Employer matched pension scheme (up to 15%)
  • Ongoing learning and development opportunities
  • Cycle to Work scheme
  • Employee discounts on Marshalls and Marley products
  • Discounts with hundreds of leading retailers
  • Access to the Marshalls Wellbeing Centre, supporting your Move, Money and Mind goals
  • Share Purchase Scheme
  • Life Assurance

Equal Opportunities
Whoever you are and whatever your background, you'll find a fair and supportive workplace at Marshalls. You're unique, and we want you to bring your whole self to work every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral or ethical responsibility, it's the right thing to do. We want our colleagues to reflect the diverse nature of the communities we serve and create an environment where everyone feels valued and respected. At Marshalls, you're valued for the contribution you make, and where you can grow and develop by being entirely yourself.

Every great build starts with strong foundations. Start yours here.

No Agencies, thank you!

#INDHP

Company

Marshalls
Burton upon Trent, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Marshalls's careers site·first seen 10 Sept 2026·last verified 10 Sept 2026·How we source jobs

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