NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
7 days ago
Apply with autofill
Apply with autofill
KO
Kotaklifeinsurance·7 days ago
7 days ago

Assistant Vice President - Outsourcing & TPRM - Mumbai (Goregaon East)

Mumbai, IndiaSenior · 12-18 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at kotaklifeinsurance

How you compare FREE

?
Your scoreYour score: not yet known
→
62
Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • outsourcing
  • tprm
  • risk management
  • governance

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Manage and enhance the Outsourcing and Third Party Risk Management (TPRM) framework.
  • Drive end-to-end governance of outsourced arrangements and third-party service providers.
  • Conduct materiality assessments, risk evaluations, due diligence reviews, and ongoing monitoring of vendors.
  • Review and assess outsourcing proposals from a risk perspective and recommend appropriate risk mitigation measures.
  • Ensure periodic vendor risk assessments and monitoring of critical/high-risk third parties.
  • Conduct outsourcing committee meetings and prepare governance reports for senior management and Board committees.
  • Maintain and periodically update Outsourcing Policy, TPRM Framework, procedures, standards, and related governance documents.
  • Support implementation and enhancement of the Risk & Control Self-Assessment (RCSA) framework across business functions.
  • Facilitate risk identification, assessment, control evaluation, and action planning with business stakeholders.
  • Assist in operational risk management activities, risk reviews, and governance reporting.
  • Engage with business functions to build risk awareness and strengthen risk culture.

What they're looking for

  • Chartered Accountant (CA) or MBA from a reputed institution.
  • 10 years + post-qualification experience.
  • Strong experience in managing Outsourcing and Third Party Risk Management (TPRM) frameworks.
  • Sound understanding of IRDAI Outsourcing Guidelines and regulatory expectations.
  • Experience in vendor due diligence, risk assessments, and ongoing monitoring.
  • Experience in driving and managing the RCSA framework.

Nice to have

  • Experience in the Risk Management function of a Life Insurance Company is highly preferred.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Role: Outsourcing & Third Party Risk Management Manager
Job Title: AVP / DVP
Department: Risk Management
Education: Post Graduate
Work Location: Goregaon (East), Mumbai

Role Purpose

To oversee and strengthen the Company's Outsourcing and Third Party Risk Management (TPRM) framework by ensuring effective governance, risk assessment, due diligence, Regulatory compliance and reporting in line with IRDAI requirements and internal risk management standards.

The role will also support Risk Management initiatives including RCSA and operational risk governance.

The position requires close collaboration with Business Functions, Procurement, Compliance, Legal, Information Security, and Internal Audit teams.

 

Key Responsibilities:

Outsourcing & TPRM Governance

  • Manage and enhance the Outsourcing and Third Party Risk Management (TPRM) framework.

  • Drive end-to-end governance of outsourced arrangements and third-party service providers.

  • Conduct materiality assessments, risk evaluations, due diligence reviews, and ongoing monitoring of vendors.

  • Review and assess outsourcing proposals from a risk perspective and recommend appropriate risk mitigation measures.

  • Ensure periodic vendor risk assessments and monitoring of critical/high-risk third parties.

  • Conduct outsourcing committee meetings and prepare governance reports for senior management and Board committees.

  • Maintain and periodically update Outsourcing Policy, TPRM Framework, procedures, standards, and related governance documents.

 

Risk Framework Management

  • Support implementation and enhancement of the Risk & Control Self-Assessment (RCSA) framework across business functions.

  • Facilitate risk identification, assessment, control evaluation, and action planning with business stakeholders.

  • Assist in operational risk management activities, risk reviews, and governance reporting.

  • Engage with business functions to build risk awareness and strengthen risk culture.

 

Desired Candidate Profile

Educational Qualification: Chartered Accountant (CA) or MBA from a reputed institution.

Experience

  • 10 years + post-qualification experience.

  • Experience in the Risk Management function of a Life Insurance Company is highly preferred.

 

Knowledge & Skills

  • Strong experience in managing Outsourcing and Third Party Risk Management (TPRM) frameworks.

  • Sound understanding of IRDAI Outsourcing Guidelines and regulatory expectations.

  • Experience in vendor due diligence, risk assessments, and ongoing monitoring.

  • Experience in driving and managing the RCSA framework.

 

 

Company

KO
Kotaklifeinsurance
Mumbai, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Kotaklifeinsurance's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

Similar jobs

  • Credit Product Strategy - Assistant Vice President at CitiMumbai, India–match not yet calculated
  • Director, Business Operations at randstadBengaluru, India–match not yet calculated
  • Head of Docking at MaerskMumbai, India–match not yet calculated
  • Commercial Banking: POG Group Manager - Senior Vice President at CitiMumbai, India–match not yet calculated
  • External Reporting, Vice President, Corporate Controllers, Reporting & Accounting at Morgan StanleyMumbai, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom