EXL·1 day ago
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Assistant Vice President - Quality Excellence
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What you'll do
- Lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels
- Ensure implementation of quality management framework for each client part of EBU areas
- Have quality control and assurance related improvements and performance
- Manage a team of Manager/Sr. Manager, LAM, AM within the vertical
- Establish and monitor quality control measures
- Conduct regular calibration exercises
- Facilitate quality huddles
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The candidate will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client part of EBU areas and have quality control and assurance related improvements and performance. Manage a team of Manager/Sr. Manager, LAM, AM within the vertical.
Responsible in establishing and monitoring quality control measures, conducting regular calibration exercises, and facilitating quality huddles.
Company
EXL
Cape Town, South Africa
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