Associate Account Manager

Handle and process new and renewal commercial lines business and claim inquiries. Initiate cross-sell opportunities from the existing book of business and develop new client sources when possible. Provide in-house customer service support to commercial lines customer service representatives.

• • Input customer applications into the agency management system using carrier rating applications.
• • Assemble applications, schedules, loss runs, photos, appraisals, and other supporting documentation for submission to insurance carriers for policy issuance.
• • Review new and renewal policies for accuracy in rating, coverage, and policy details. Ensure policies are delivered or mailed to clients. Advise the service representative when premium increases are 10% or greater.
• • Monitor the renewal process by verifying that all policies listed on expiration reports have been renewed, rewritten, remarketed, or otherwise addressed.
• • Respond to phone calls from clients and insurance carriers regarding certificates of insurance, evidences of property, and other policy-related documentation. Issue documents according to agency procedures.
• • Maintain a suspense system to track outstanding orders, correspondence, reports, and overdue items requiring follow-up.
• • Manage carrier interactions in accordance with agency standards.
• • Update agency systems for policy cancellations and reinstatements based on agency reports. Follow up on requests for additional information, audits, loss runs, inspections, and other outstanding items.
• • Handle routine correspondence between insurance carriers, the agency, and insured clients.
• Maintain familiarity with and adhere to agency Errors & Omissions (E&O) guidelines.
• Maintain electronic and/or paper files in an organized and up-to-date manner.
• Perform special projects and other duties as assigned by management.

• • Must be a self-starter with strong initiative, creativity, and excellent verbal and written communication skills.
• • Should possess a thorough understanding of commercial lines underwriting, coverages, and policy administration.
• • Must be proficient in computer keyboarding and data entry, with a high level of accuracy and attention to detail.

Disclaimer:

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO):

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits:

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!