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Jobs / Customer Experience Specialist in India
15 days ago
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Delhivery·15 days ago
15 days ago

Associate - Client Experience in Kala Sangian - Freshers

Kala Sangian, IndiaFull-timeEntry · 0-2 yearsCustomer Experience Specialist

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Top 10%Top 10%: 63 out of 100

Top 10% of NextRaise users matched against Customer Experience Specialist roles in India.

Must-have skills for this role

  • logistics
  • communication
  • operations management
  • team handling

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What you'll do

  • Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
  • Managing the payable for the allocated clients
  • Building and Maintaining an appropriate network of key contacts for each client
  • Engagement in reconciliation/ Payments/ DSO
  • Monitoring day to day operations
  • Resolving Kala Sangian clients daily operational issues within the given SLAs
  • Analyzing key lanes performance of first & last mile operation
  • Monitoring speed of delivery, volume & root cause of fluctuation
  • Collaborate with internal stakeholders to maintain and increase performance of client accounts
  • Designing SOP, mapping and freezing requirements and providing best solutions to the business
  • Sharing inputs over network expansion considering competitor presence & their strategy
  • Should be ready to relocate to Kala Sangian if needed.

What they're looking for

  • Graduate degree
  • Fresher with all marksheet of education
  • Aware with area codes of Kala Sangian Punjab.
  • Basic Knowledge of use of computer
  • Good communication skill
  • Bit exposer handling of team

Nice to have

  • If local from Kala Sangian will get first choice
  • If having some experience with cold calling will get advantage at a time of interview.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

We are at Delhivery hiring an Associate (Graduate Fresher) to up bound Experience of our clients in Kala Sangian , ideal candidate should be graduated from any stream and ready to work in leading logistic industry.

 

Role: Associate

Department: Client Relationship

Industry: Courier / Logistics

Salary: INR 15000 – 25000 per month

Location : At Nearby center Kala Sangian

Education: Graduation and Above

 

Note:  FRESHERS CAN ALSO APPLY 

 

Who can apply Delhivery Associate Career  ?

  • Anyone with graduate degree
  • Fresher with all marksheet of education
  • Aware with area codes of Kala Sangian Punjab.
  • Basic Knowledge of use of computer
  • Good communication skill
  • Bit exposer handling of team
  • If local from Kala Sangian will get first choice
  • If having some experience with cold calling will get advantage at a time of interview.

 

Key Responsibilities at Delhivery:

  • Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
  • Managing the payable for the allocated clients
  • Building and Maintaining an appropriate network of key contacts for each client
  • Engagement in reconciliation/ Payments/ DSO
  • Monitoring day to day operations
  • Resolving {area[1]} Kala Sangian clients daily operational issues within the given SLAs
  • Analyzing key lanes performance of first & last mile operation
  • Monitoring speed of delivery, volume & root cause of fluctuation
  • Collaborate with internal stakeholders to maintain and increase performance of client accounts
  • Designing SOP, mapping and freezing requirements and providing best solutions to the business
  • Sharing inputs over network expansion considering competitor presence & their strategy
  • Should be ready to relocate to Kala Sangian if needed.

 

Note : Furthermore, looking for something else? Hit the advance Job Search button above the corner and check out latest logistic industry jobs in Kala Sangian accordingly. Moreover submit details to apply Delhivery jobs by hitting ”Submit Resume”

Company

Delhivery
Kala Sangian, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Delhivery's careers site·first seen 23 Sept 2026·last verified 23 Sept 2026·How we source jobs

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