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Jobs / Customer Service Manager in United States of America
11 days ago
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Truecare·11 days ago
11 days ago

Associate Clinical Director – Adult Medicine (Internal Applicants Only)

San Marcos, United States of AmericaSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • primary care
  • family medicine
  • internal medicine
  • clinical leadership

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What you'll do

  • Supporting the agenda for clinical practice development, professional training, quality improvement programming and reporting as well as business administrative leadership duties
  • Close collaboration with the Clinical Director, Adult Medicine the Clinical Director’s respective Directors of Operations, Lead Clinicians and Health Center Managers to ensure the provision of effective quality medical service to the patients of the Health Center
  • Assuring clinical procedures are continually and systematically followed in practice to assure optimal performance in achieving patient safety as recipient of clinical care, adherence to accepted standards of care, vigilance over risk management practices, satisfactory clinical outcomes and continuous quality improvement
  • Providing comprehensive clinical, quality, and risk leadership
  • Developing clinical teams through recruitment, training, and coaching
  • Collaborate with Operations and leadership to ensure clinical coverage, assisting the Clinical Director , CMO and executive team with communications and strategic planning, participating in Medical Executive and Credentialing Committees
  • Provide Primary Care coverage to patients in need within our FQHC network. Join a Saturday Clinic Rotation (replaces one weekday clinic)
  • Enhance Clinical Operations – Streamline processes to improve patient flow, satisfaction, and provider efficiency

What they're looking for

  • Active or Pending California Medical License.
  • Board Certified in Family Medicine or Internal Medicine. (ABFM or ABIM)
  • 3-5 yrs experience in a leadership role within a healthcare organization.
  • 5 yrs of practice experience post-residency in Primary Care
  • Commitment to Patient-Centered Care & Health Equity.

Nice to have

  • Leadership experience providing medical care to underserved populations, especially at a Federally Qualified Health Center (FQHC) or community health center that provides medical services to similar populations is preferred.
  • Bilingual in Spanish & English (Preferred but not required).

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

​ ​                                                                   ​
TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

Lead with Compassion. Elevate Patient Care. Inspire Change. 


Under the direction of the Clinical Director, Adult Medicine, the Associate Clinical Director, Adult Medicine is charged with supporting the agenda for clinical practice development, professional training, quality improvement programming and reporting as well as business administrative leadership duties which include close collaboration with the Clinical Director, Adult Medicine the Clinical Director’s respective Directors of Operations, Lead Clinicians and Health Center Managers to ensure the provision of effective quality medical service to the patients of the Health Center. The Associate Clinical Director is responsible for assuring clinical procedures are continually and systematically followed in practice to assure optimal performance in achieving patient safety as recipient of clinical care, adherence to accepted standards of care, vigilance over risk management practices, satisfactory clinical outcomes and continuous quality improvement within their respective practices, in the areas of patient experience, efficiency and cost-effectiveness of care, and operational efficiencies to optimize patient flow and customer service.

Why TrueCare?
  • Put Patients First – Join a team that prioritizes dignity, respect, and culturally sensitive care. 
  • Support Providers & Improve Care – Guide clinicians and staff to ensure seamless patient experiences. 
  • Flexible & Dynamic Role – Work across diverse communities, ensuring continuity of care where it’s needed most. 
  • Competitive Compensation & Benefits – $325K-$400K inclusive of salary, sign-on, and incentive bonus. Eligibility for NHSC Student Loan Repayment Plans $75K+.
  • Comprehensive PTO and CME allowance – Support for Work-Life Balance.

Your Role & Impact
  • Your time will be split: 0.6 FTE Clinical 0.4 FTE Administrative. Providing comprehensive clinical, quality, and risk leadership. Developing clinical teams through recruitment, training, and coaching,
  • Collaborate with Operations and leadership to ensure clinical coverage, assisting the Clinical Director , CMO and executive team with communications and strategic planning, participating in Medical Executive and Credentialing Committees.
  • Champion Patient Care – Provide Primary Care coverage to patients in need within our FQHC network. Join a Saturday Clinic Rotation (replaces one weekday clinic).
  • Enhance Clinical Operations – Streamline processes to improve patient flow, satisfaction, and provider efficiency. 
  • When in clinic see 20 patients per day in 20 min scheduling blocks | 2:1 MA to Provider Ratio, 3 Exam Rooms to Rotate between.
    Shape the Future of Healthcare – TrueCare uses OCHIN’s EPIC EMR platform.

What We’re Looking For
  • Active or Pending California Medical License. 
  • Board Certified in Family Medicine or Internal Medicine. (ABFM or ABIM)
  • 3-5 yrs experience in a leadership role within a healthcare organization. Leadership experience providing medical care to underserved populations, especially at a Federally Qualified Health Center (FQHC) or community health center that provides medical services to similar populations is preferred.
  • 5 yrs of practice experience post-residency in Primary Care
  • Commitment to Patient-Centered Care & Health Equity. 
  • Bilingual in Spanish & English (Preferred but not required).

As a Physician at TrueCare, you won’t just oversee care, you’ll elevate it. If you’re ready to lead with heart, inspire others, and transform patient lives, we’d love to hear from you!

Apply Today & Lead the Future of Compassionate Care!


 

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

Company

Truecare
San Marcos, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Truecare's careers site·first seen 11 Sept 2026·last verified 11 Sept 2026·How we source jobs

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