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Jobs / Customer Service Manager in United Kingdom
21 days ago
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Wpromote·21 days ago
21 days ago

Associate Director, Affiliate Marketing

El Segundo, United KingdomFull-timeOn-siteSenior · 6-8 yearsCustomer Service Manager

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Must-have skills for this role

  • affiliate marketing
  • impact
  • cj
  • pepperjam

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Managing a select enterprise client accounts as both the main point of contact and Director support, providing proactive and consistent client outreach and communication
  • Executing day-to-day responsibilities including: Weekly or bi-weekly reporting, monthly reporting, and/or QBRs
  • Recruit and onboard new partners to your clients' programs
  • Identify and execute paid placement campaigns from start to finish
  • Interfacing with relevant affiliate networks to coordinate aspects of program management and engaging in regular communication with affiliates to foster growth
  • Lead and launching any potential network migrations
  • Developing relationships and socializing affiliate strategies across a diverse portfolio of clients, advancing strategies/objectives for select clients
  • Establishing a strong understanding of client needs, solve complex challenges using subject matter expertise, drive process improvements, and strengthen client relationships
  • Confidently navigates difficult client questions and responds credibly, can provide team with support on calls/in person during these conversations
  • Assessing competitive landscape and providing recommendations, opportunities, suggestions, and education to clients and internal teams
  • Continuously refining and updating the training process and materials for new hires.
  • Identifying areas of internal cross-sell and present recommendations to clients, working with internal teams on next steps and partnering with clients through the cross sell process

What they're looking for

  • 6-8 years of experience working in Affiliate Marketing, comprising media campaign strategy within an agency/client environment
  • Extensive experience developing, optimizing, analyzing, and reporting on Affiliate Marketing campaigns for a diverse range of clients and verticals (Ecom/retail, subscriptions, international and B2B)
  • Experienced with affiliate networks such as Impact, CJ, PepperJam, AWIN, Partnerize, etc.
  • Experienced with insights data, partner performance, and key trends to inform the development of strategies and plans
  • Strong working experience running regular and ad hoc reports to hone in on data that demonstrate areas of opportunity to grow and optimize client affiliate partnerships, with an emphasis on forecasting
  • Bachelor’s degree or related four-year degree or relevant experience

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

You Will Be

Managing a select enterprise client accounts as both the main point of contact and Director support, providing proactive and consistent client outreach and communication

Executing day-to-day responsibilities including: 

Weekly or bi-weekly reporting, monthly reporting, and/or QBRs 

Recruit and onboard new partners to your clients' programs 

Identify and execute paid placement campaigns from start to finish 

Interfacing with relevant affiliate networks to coordinate aspects of program management and engaging in regular communication with affiliates to foster growth

Lead and launching any potential network migrations 

Developing relationships and socializing affiliate strategies across a diverse portfolio of clients, advancing strategies/objectives for select clients

Establishing a strong understanding of client needs, solve complex challenges using subject matter expertise, drive process improvements, and strengthen client relationships

Confidently navigates difficult client questions and responds credibly, can provide team with support on calls/in person during these conversations

Assessing competitive landscape and providing recommendations, opportunities, suggestions, and education to clients and internal teams

Continuously refining and updating the training process and materials for new hires.

Identifying areas of internal cross-sell and present recommendations to clients, working with internal teams on next steps and partnering with clients through the cross sell process

Leading Affiliate Marketing-related discussions and partaking in internal or public speaking opportunities

Maintaining sufficient knowledge of core digital marketing channels, including influencer marketing, paid media, and earned/owned media

Assisting sales team on audits, decks and pitches for prospective Affiliate Marketing clients

Improving business processes & workflows to enable better collaboration & efficiency between account managers, clients, and business units

Spearheading development of new department deliverables based on Affiliate Marketing industry evolution and opportunities 

Supporting the Affiliate business unit leader and upper directorate in reporting to the SVP of Paid Media and other upper executives on key client service pillars: same-store growth, retention, new business, and partnerships

Identifying critical client/account issues and escalate them to appropriate executives in a timely manner

Anticipating the needs of the Affiliate business unit leader, upper directorate and the SVP of Paid Media by providing concise, actionable information on account opportunities 

Overseeing high-profile accounts to stay current on applicable technology, tactics, and account obstacles

Testing and learning new strategies, features, and platforms and share findings with the Affiliate Marketing department

Utilizing AI-enabled tools, automation, or reporting

You Must Have

6-8 years of experience working in Affiliate Marketing, comprising media campaign strategy within an agency/client environment

Extensive experience developing, optimizing, analyzing, and reporting on Affiliate Marketing campaigns for a diverse range of clients and verticals (Ecom/retail, subscriptions, international and B2B)

Experienced with affiliate networks such as Impact, CJ, PepperJam, AWIN, Partnerize, etc.

Experienced with insights data, partner performance, and key trends to inform the development of strategies and plans

Strong working experience running regular and ad hoc reports to hone in on data that demonstrate areas of opportunity to grow and optimize client affiliate partnerships, with an emphasis on forecasting 

Bachelor’s degree or related four-year degree or relevant experience

Company

Wpromote
El Segundo, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Wpromote's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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