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Jobs / Customer Service Manager in Australia
12 days ago
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Aurecongroup·12 days ago
12 days ago

Associate Director

Melbourne, AustraliaSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • management consulting
  • advisory
  • people leadership
  • operational leadership

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Build trusted client relationships and act as a strategic advisor to senior stakeholders, helping shape decisions and deliver lasting value.
  • Lead and grow a portfolio of work by identifying opportunities, shaping proposals, and winning new business aligned to client needs and market priorities.
  • Provide operational and people leadership, developing high-performing teams through coaching, mentoring, and capability building.
  • Lead multidisciplinary teams to deliver complex programs and advisory engagements that balance client outcomes, commercial performance, and delivery excellence.
  • Contribute to Aurecon's market presence through thought leadership, industry relationships, and sharing expertise that strengthens our reputation and future growth.

What they're looking for

  • Significant experience in management consulting, advisory, or professional services, with experience leading complex client engagements and strategic initiatives.
  • Demonstrated operational and people leadership capability, including developing teams, building capability, and creating an inclusive, high-performing culture.
  • Strong business development and client engagement skills, with a track record of winning work, leading pursuits, and growing trusted client relationships.
  • Experience within a leading consulting environment, ideally from a notable consulting firm
  • Strong commercial acumen, strategic thinking, and the ability to influence senior stakeholders while balancing client, delivery, and business priorities.

Nice to have

  • Preferred experience working in one or more of the Water, Transport, Defence, or Energy sectors and/or a background in engineering, infrastructure, or related disciplines.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Associate Director

At Aurecon, we are optimistic about the future. We are thinkers, solvers, and collaborators who work with our clients to deliver the infrastructure and assets that strengthen communities and create a sustainable future.

What you’ll do

As an Associate in our Asset Performance & Assurance team based in our Melbourne Office Location, you'll play a key leadership role in growing our business, developing our people, and helping clients navigate some of their most complex infrastructure and asset challenges. You'll combine strategic advisory expertise with strong commercial and operational leadership to deliver meaningful outcomes for clients and communities.

  • Build trusted client relationships and act as a strategic advisor to senior stakeholders, helping shape decisions and deliver lasting value.
  • Lead and grow a portfolio of work by identifying opportunities, shaping proposals, and winning new business aligned to client needs and market priorities.
  • Provide operational and people leadership, developing high-performing teams through coaching, mentoring, and capability building.
  • Lead multidisciplinary teams to deliver complex programs and advisory engagements that balance client outcomes, commercial performance, and delivery excellence.
  • Contribute to Aurecon's market presence through thought leadership, industry relationships, and sharing expertise that strengthens our reputation and future growth.

What you’ll bring

  • Significant experience in management consulting, advisory, or professional services, with experience leading complex client engagements and strategic initiatives.
  • Demonstrated operational and people leadership capability, including developing teams, building capability, and creating an inclusive, high-performing culture.
  • Strong business development and client engagement skills, with a track record of winning work, leading pursuits, and growing trusted client relationships.
  • Experience within a leading consulting environment, ideally from a notable consulting firm
  • Preferred experience working in one or more of the Water, Transport, Defence, or Energy sectors and/or a background in engineering, infrastructure, or related disciplines.
  • Strong commercial acumen, strategic thinking, and the ability to influence senior stakeholders while balancing client, delivery, and business priorities.

How we support your growth

We believe your career should be a rewarding adventure. You will tackle some of the world’s most complex infrastructure challenges, in an environment that supports your ambitions, where we hold ourselves, and each other, to the highest standards. Recognised by the AFR as a Best Place to Work in 2026, we embrace diverse perspectives, giving you the opportunity to make a real impact.

Who we are

We are an engineering consultancy with more than 6,000 people across Australia, New Zealand and Asia. We believe the world needs people who can engineer possibilities; people who can create infrastructure that makes life better for people and the planet. That is why we are here – to bring ideas to life, the Aurecon way.

Ready for your next adventure?

If this sounds like your next step, we’d love to hear from you. We value diverse experiences and welcome applications for part-time or flexible working arrangements. For recruitment adjustments, contact WorkplaceAdjustment@aurecongroup.com.

Our hiring decisions are made by people, not AI. We’re most interested in your individual thinking and experiences—so please ensure your application reflects your authentic perspective.

Company

Aurecongroup
Melbourne, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Aurecongroup's careers site·first seen 8 Sept 2026·last verified 9 Sept 2026·How we source jobs

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