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Jobs / Customer Service Manager in United States of America
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Teamwass·14 hours ago
14 hours agoBe an early applicant

Associate Director, Brand Consulting

Brooklyn (Dumbo), United States of AmericaSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • account management
  • project management
  • strategic planning
  • powerpoint

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What you'll do

  • Be the expert across the music vertical, constantly monitoring the broader market and provide competitive intelligence within the entertainment and music landscape.
  • Build and maintains strong relationships with music industry stakeholders.
  • Strategic thinker who can research and analyze data from multiple sources to develop client-focused narratives and recommendations
  • Leads team members in client service, relationship development, and project coordination.
  • Partners with the agency’s internal research and insights team to establish program success metrics on the front end while leading the process to determine program effectiveness on the back end.
  • Oversees and facilitates, in partnership with the Associate Vice President, deal structures and negotiation strategy of accounts; works with client, agency and internal team to craft the best business structures for clients entering or renewing agreements in the entertainment arena.
  • Facilitates negotiations between the partner and client where/when required; and once a sponsorship is established, manages the relationship to ensure the client is fully leveraging all benefits and assets.
  • Serves as the client’s primary day-to-day point of contact, proactively anticipating client needs and diligently managing action items.
  • Intercedes when issues arise between partners and programs; works diligently to create solutions for clients.
  • Understands the landscape for each client’s business/sector as well as the industry contexts for their investments. Builds cutting edge strategic plans for clients to meet/exceed objectives with the support of insights and data from team members.
  • Maintains a good working relationship with key stakeholders to ensure all parties receive appropriate attention, support, and ensures THE·TEAM is in lock-step with the client’s plans as it relates to the growth and changes.
  • Builds relationships with clients to encourage new and repeat business opportunities and is willing to “walk the halls” and spend the time with the client to solidify the agency’s position inside the client organization.

What they're looking for

  • Minimum of a Bachelor's Degree with 9+ years relevant experience including 6+ years of direct experience in account and project management
  • Experience working in the music industry in a sponsorship and/or activation capacity
  • High-level proficiency with Microsoft Office applications; advanced skills in PowerPoint, Word and Excel for deck development and budget management.
  • Possess exceptional communication skills, both orally and in writing.
  • Superior interpersonal skills and be able to create a rapport with people of all demographics.
  • Proven Account Management skills required in order to create, maintain and enhance customer relationships.
  • Strong leadership capabilities to motivate team to accomplish goals and develop professional skills.
  • Motivated, goal oriented, persistent and a skilled negotiator.
  • High level of initiative and works well independently and in a team environment.
  • Strong attention to detail and highly organized.
  • Well-developed analytical and problem-solving skills.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our brands and properties group partners with iconic brands and rights holders to turn relevance into revenue through integrated strategy and consulting, creative, live experiences and commercialization. We help clients understand, connect to and inspire global audiences by bringing together brands, properties and talent/creators to build meaningful relationships that drive measurable business outcomes.


Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team.


Job Overview:

THE·TEAM is looking for a motivated individual to join the Strategy & Consulting department of the Brands & Properties group. This position is responsible for overseeing and leading music partnerships, colleagues, and processes to ensure client satisfaction. This position is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality.

What You'll Do: 

  • Be the expert across the music vertical, constantly monitoring the broader market and provide competitive intelligence within the entertainment and music landscape.
  • Build and maintains strong relationships with music industry stakeholders.
  • Strategic thinker who can research and analyze data from multiple sources to develop client-focused narratives and recommendations
  • Leads team members in client service, relationship development, and project coordination.
  • Partners with the agency’s internal research and insights team to establish program success metrics on the front end while leading the process to determine program effectiveness on the back end.
  • Oversees and facilitates, in partnership with the Associate Vice President, deal structures and negotiation strategy of accounts; works with client, agency and internal team to craft the best business structures for clients entering or renewing agreements in the entertainment arena.
  • Facilitates negotiations between the partner and client where/when required; and once a sponsorship is established, manages the relationship to ensure the client is fully leveraging all benefits and assets.
  • Serves as the client’s primary day-to-day point of contact, proactively anticipating client needs and diligently managing action items.
  • Intercedes when issues arise between partners and programs; works diligently to create solutions for clients.
  • Understands the landscape for each client’s business/sector as well as the industry contexts for their investments. Builds cutting edge strategic plans for clients to meet/exceed objectives with the support of insights and data from team members.
  • Maintains a good working relationship with key stakeholders to ensure all parties receive appropriate attention, support, and ensures THE·TEAM is in lock-step with the client’s plans as it relates to the growth and changes.
  • Builds relationships with clients to encourage new and repeat business opportunities and is willing to “walk the halls” and spend the time with the client to solidify the agency’s position inside the client organization.
  • Uses forward-thinking initiative to identify the next best strategic opportunities and continue to deliver top results to the client.

What We're Looking For:

  • Minimum of a Bachelor's Degree with 9+ years relevant experience including 6+ years of direct experience in account and project management
  • Experience working in the music industry in a sponsorship and/or activation capacity
  • High-level proficiency with Microsoft Office applications; advanced skills in PowerPoint, Word and Excel for deck development and budget management.
  • Possess exceptional communication skills, both orally and in writing.
  • Superior interpersonal skills and be able to create a rapport with people of all demographics.
  • Proven Account Management skills required in order to create, maintain and enhance customer relationships.
  • Strong leadership capabilities to motivate team to accomplish goals and develop professional skills.
  • Motivated, goal oriented, persistent and a skilled negotiator.
  • High level of initiative and works well independently and in a team environment.
  • Strong attention to detail and highly organized.
  • Well-developed analytical and problem-solving skills.

What We Offer:
  • Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.   
  • Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones. 
  • Parental Leave: We provide paid parental leave to support your family during important life events.  
  • Retirement Plan: 401k plan including contribution matching.  
  • Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.
  • Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more 
  • Commuter Benefits: Access support for travel and commuting needs, where available 

Base salary range: $95k - $110k, plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Company

Teamwass
Brooklyn (Dumbo), United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from teamwass's careers site·first seen 8 Sept 2026·last verified 8 Sept 2026·How we source jobs

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