NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
27 days ago
Apply with autofill
Apply with autofill
Meesho·E-commerce·27 days ago
27 days ago

Associate Director - Commerce Platform

Bengaluru, IndiaFull-timeOn-siteSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Meesho

How you compare FREE

?
Your scoreYour score: not yet known
→
62
Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • problem-solving
  • program management
  • strategic planning
  • data analysis

PDF or DOCX · no account needed

Apply faster with autofill FREEMeesho uses Lever - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

About the Team
 

The Commerce Platform team at Meesho drives end-to-end growth, strategy, and operational excellence across key verticals:

- User Growth: Scales the full lifecycle funnel—from acquisition and activation to retention—ensuring sustainable user growth and engagement

across the platform.

- Marketplace: Focuses on strengthening the seller ecosystem and improving selection quality to create a robust and reliable marketplace experience.

- Category: Identifies high-potential segments, launches and scales new categories, and drives assortment expansion to meet evolving customer

demand.

- Mall: Builds a trusted branded destination for quality-conscious users, enhancing the platform’s premium and branded shopping experience.

- Pricing: Ensures competitiveness and affordability, enabling the platform to deliver strong value for customers while maintaining marketplace

health.

- Content Commerce: Powers content-led discovery through creator ecosystems and inspiration-driven shopping journeys that drive engagement,

trust, and conversion.

Together, these verticals identify whitespace opportunities, launch and scale new initiatives, and continuously optimize the user lifecycle through

data-backed decisions. Operating in a fast-paced, high-ownership environment, the team combines structured problem-solving with rapid execution to

deliver meaningful impact.

If you’re excited about building for Bharat, this role offers both strategic depth and hands-on impact.

About the Role 
 

As an Associate Director – Programs, you will be a senior leader responsible for one or more strategic charters that drive key business and customer

outcomes. You will own end-to-end problem-solving for critical workstreams, navigating complex challenges and ensuring strong execution and

operational excellence across the organization.

This is a hybrid individual contributor and people-manager role. You will directly lead high-priority initiatives while managing and developing a team

of Senior Managers and Managers. You will collaborate closely with cross-functional teams to translate ambiguous strategic priorities into structured,

executable programs.

This is a hands-on leadership role requiring strong analytical depth. You will work closely with data, conduct root-cause analyses, understand

underlying customer and business dynamics, and use these insights to set direction and deliver measurable outcomes.

E-commerce

Company

MeeshoE-commerce
Bengaluru, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Meesho's careers site·first seen 27 Aug 2026·last verified 8 Sept 2026·How we source jobs

Similar jobs

  • GTS Alternatives Technology Lead - Vice President at State StreetBengaluru, India–match not yet calculated
  • Core Java Backend Lead Analyst - Vice President at CitiPune, India–match not yet calculated
  • Python Microservices and Distributed Systems Lead - Vice President at CitiPune, India–match not yet calculated
  • Java Microservices and Kafka Engineer - Assistant Vice President at CitiPune, India–match not yet calculated
  • Corporate Actions - Assistant Vice President at State StreetPune, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom