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Jobs / Customer Service Manager in United Kingdom
2 days ago
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Mace·2 days ago
2 days ago

Associate Director - Digital Consultancy

London, United KingdomFull-timeHybridSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • digital strategy
  • project management
  • software selection
  • software implementation

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What you'll do

  • Overall leading a team to manage all aspects of digital solution delivery and operation on client-facing projects to enable the project/programme team to work efficiently and effectively and get access to the data they need.
  • Assessing and benchmark client’s Digital maturity and create an action plan to increase the maturity.
  • Utilising an appropriate body of knowledge (e.g. the Mace Way) project delivery methodology, standards, and templates.
  • Gathering requirements from the client, project colleagues and business users, and understanding the client needs.
  • Developing the Digital Strategy, data and system architecture and leading a digital team responsible for delivery of that strategy.
  • Working with colleagues and peers as part of a development and support team.
  • Settling solutions on to stable-state operations whilst retaining some reach-back support.
  • Liaising with partner IT functions; and other stakeholder IT functions; client and supply chain partners.
  • Defining the Digital Team structure, recruit team members, line manage and develop the team to be high performing and support their well-being.
  • Engaging seamlessly with other teams within the client project eco-system.
  • Defining and set up governance models.
  • Developing and keeping your business and technical knowledge and networks current and continuously improving.

What they're looking for

  • Experience as a Digital Lead or supporting a Digital Lead on one or more previous major construction projects or programmes.
  • Experience of leading on a Joint Venture environment with different partners,
  • Experience of construction software selection and implementation.
  • Knowledge of the latest technology and how it can be applied to business problems.
  • Strategic thinking and planning related to technology.
  • Experience of being responsible for software selection and implementation and software licensing.
  • Technology supplier management.
  • System and enterprise architecture.
  • IT Project Management capabilities and qualifications.
  • Project budgeting and cost management.
  • Business case writing.
  • Business analysis.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Position status: This opportunity is for a secured role that is due to commence in September subject to approval. If you would like to be considered as we progress with this position, please click to apply.

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

The role of a Digital Lead is to project manage a team delivering all aspects of digital services delivery on a client project or programme - through mobilisation, discovery assessment and implementation of digital solutions through testing and training, and into live operation.

It requires a mixture of experience of IT and Digital solutions and services typically deployed on construction projects and programmes, or within a PMO, with effective project delivery, and problem solving.

The end customer is the client and the body of people working on the project that need functional and efficient digital technologies and solutions to help then plan, manage, control, and deliver the project.

You’ll be responsible for:

  • Overall leading a team to manage all aspects of digital solution delivery and operation on client-facing projects to enable the project/programme team to work efficiently and effectively and get access to the data they need.
  • Assessing and benchmark client’s Digital maturity and create an action plan to increase the maturity.
  • Utilising an appropriate body of knowledge (e.g. the Mace Way) project delivery methodology, standards, and templates.
  • Gathering requirements from the client, project colleagues and business users, and understanding the client needs.
  • Developing the Digital Strategy, data and system architecture and leading a digital team responsible for delivery of that strategy.
  • Working with colleagues and peers as part of a development and support team.
  • Settling solutions on to stable-state operations whilst retaining some reach-back support.
  • Liaising with partner IT functions; and other stakeholder IT functions; client and supply chain partners.
  • Defining the Digital Team structure, recruit team members, line manage and develop the team to be high performing and support their well-being.
  • Engaging seamlessly with other teams within the client project eco-system.
  • Defining and set up governance models.
  • Developing and keeping your business and technical knowledge and networks current and continuously improving.
  • Overall - to manage all aspects of digital solution delivery and operation on client-facing projects to enable the project/programme team to work efficiently and effectively and get access to the data they need.

You’ll need to have:

  • Experience as a Digital Lead or supporting a Digital Lead on one or more previous major construction projects or programmes.
  • Experience of leading on a Joint Venture environment with different partners,
  • Experience of construction software selection and implementation.
  • Knowledge of the latest technology and how it can be applied to business problems.
  • Strategic thinking and planning related to technology.
  • Experience of being responsible for software selection and implementation and software licensing.
  • Technology supplier management.
  • System and enterprise architecture.
  • IT Project Management capabilities and qualifications.
  • Project budgeting and cost management.
  • Business case writing.
  • Business analysis.
  • Technology support.
  • Experience of technology and software used in the real estate, construction or project management sectors.
  • Good stakeholder management.
  • People management in direct and matrix management modes.
  • Information security, data protection and risk assessment.

Our values

Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop. 

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role. 

Please remember the Employee Referral Scheme and if there are any talented people you can recommend, just click the button and use the ‘Refer a friend’ feature found within the relevant job. 

Company

Mace
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Mace's careers site·first seen 22 Sept 2026·last verified 24 Sept 2026·How we source jobs

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