NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
7 days ago
Apply with autofill
Apply with autofill
EG
Emmes Group·7 days ago
7 days ago

Associate Director/Director, Statistical Programming

Bengaluru, IndiaFull-timeSenior · 12+ yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Emmes Group

How you compare FREE

?
Your scoreYour score: not yet known
→
62
Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • sas
  • cdisc
  • sdtm
  • adam

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Lead and manage a team of statistical programmers
  • Establish and implement organizational structure, hiring plans, and career development frameworks for the programming function.
  • Provide mentorship, guidance, and performance management to senior managers, leads, and staff programmers.
  • Define and execute global statistical programming strategy aligned with clinical and regulatory goals.
  • Oversee programming support for clinical trials from Phase I IV, including integrated summaries and regulatory submissions.
  • Contribute to corporate level planning, budget forecasting, resource allocation, and vendor partnerships.
  • Ensure high quality programming deliverables including SDTM, ADaM datasets, Tables, Listings, and Figures TLFs.
  • Lead submission planning and execution, including eCTD packages and Define.xml generation.
  • Serve as a technical expert on CDISC implementation and provide governance over global standards and compliance.
  • Act as the primary programming representative in senior leadership forums and regulatory interactions.
  • Collaborate with Biostatistics, Data Management, Clinical Operations, Regulatory Affairs, and external partners.
  • Oversee strategic partnerships with CROs and technology vendors, ensuring delivery quality and alignment.

What they're looking for

  • Master's Degree Computer Science, Statistics, Mathematics, Life Sciences, or related field.
  • 12+ Years of experience in statistical programming in the pharmaceutical, biotech, or CRO industry.
  • 5 years in a leadership or management level role managing programming teams.

Nice to have

  • 1 year Experience managing vendors and CRO partnerships.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Overview

Associate Director/Director, Statistical Programming



Be Part of One Team, One Purpose.

At Emmes Group, we’re shaping the future of clinical research—where human intelligence meets cutting-edge technology to drive meaningful advancements in healthcare. With over 47 years of scientific excellence, we’ve led groundbreaking research in cell and gene therapy, vaccines, infectious diseases, ophthalmology, rare diseases, and neuroscience.

Emmes, a technology enabled full-service CRO, is modernizing clinical trials and accelerating the development of life-changing therapies.

We believe that every clinical breakthrough starts with people—people who are passionate, purpose-driven, and ready to make an impact. At Emmes Group, we bring People, Science, and Technology together to collaborate with our customers and deliver global health impact. Our culture is built on integrity, collaboration, and innovation, ensuring that every challenge is met with perseverance and accountability.

The Associate Director/Director, Statistical Programming is a strategic and operational leader responsible for overseeing all statistical programming activities across the biopharma clinical development programs. This role ensures high-quality, regulatory-compliant programming deliverables to support clinical trials, regulatory submissions, and post-marketing studies. The Director will lead a team of programmers, collaborate cross-functionally with Biostatistics, Data Management, and Regulatory, and drive innovation and process optimization across programming functions. This role requires deep expertise in SAS programming, CDISC standards, regulatory submissions (e.g., FDA, EMA), and a proven track record in managing global teams and complex project portfolios.


Responsibilities

  • Leadership and Team Management
  • Lead and manage a team of statistical programmers
  • Establish and implement organizational structure, hiring plans, and career development frameworks for the programming function.
  • Provide mentorship, guidance, and performance management to senior managers, leads, and staff programmers.
  • Strategic Planning and Execution
  • Define and execute global statistical programming strategy aligned with clinical and regulatory goals.
  • Oversee programming support for clinical trials from Phase I IV, including integrated summaries and regulatory submissions.
  • Contribute to corporate level planning, budget forecasting, resource allocation, and vendor partnerships.
  • Technical Oversight
  • Ensure high quality programming deliverables including SDTM, ADaM datasets, Tables, Listings, and Figures TLFs.
  • Lead submission planning and execution, including eCTD packages and Define.xml generation.
  • Serve as a technical expert on CDISC implementation and provide governance over global standards and compliance.
  • Cross Functional Collaboration
  • Act as the primary programming representative in senior leadership forums and regulatory interactions.
  • Collaborate with Biostatistics, Data Management, Clinical Operations, Regulatory Affairs, and external partners.
  • Oversee strategic partnerships with CROs and technology vendors, ensuring delivery quality and alignment.
  • Process Improvement and Innovation
  • Champion process optimization, automation, and innovation initiatives within programming workflows.
  • Lead the evaluation and implementation of new tools, platforms, and technologies e.g., R, Python, cloud based analytics.
  • Maintain compliance with industry standards, company SOPs, and regulatory expectations.
  • Performs other duties as assigned
  • Complies with all policies and standards

Qualifications

  • Master's Degree Computer Science, Statistics, Mathematics, Life Sciences, or related field. Required
  • 12+ Years of experience in statistical programming in the pharmaceutical, biotech, or CRO industry. Required
  • 5 years in a leadership or management level role managing programming teams. Required
  • 1 year Experience managing vendors and CRO partnerships. Preferred
  • Expert knowledge of SAS programming and deep familiarity with CDISC SDTM and ADaM standards. High
  • Proven experience supporting NDA and BLA and MAA submissions and responding to regulatory queries. High
  • Strong understanding of ICH guidelines, 21 CFR Part 11, and global regulatory requirements. High
  • Exceptional communication, collaboration, and leadership skills. High

If you’re looking for a career where your work advances global health and where scientific excellence meets real-world impact, join us and be part of something bigger. One Team, One Purpose.

CONNECT WITH US!
Find us on LinkedIn:/the-emmes-group/
Visit our website:https://www.theemmesgroup.com/

Company

EG
Emmes Group
Bengaluru, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Emmes Group's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

Similar jobs

  • Director / Sr. Director at jadeglobalPune, India–match not yet calculated
  • Oracle PLSQL ETL Developer - Vice President at CitiGurugram, India–match not yet calculated
  • Director, Tax at MastercardDelhi NCR, India–match not yet calculated
  • Senior Vice President, Strategy at WPP MediaDelhi NCR, India–match not yet calculated
  • Senior Director - SaaS Analytics & AI at GE HealthCareBengaluru, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom